Receptionist/Customer Service Representative

Robert Half • Rochester, NY • 1h ago

Description We are looking for a Receptionist/Customer Service Representative to support customers and internal sales partners from our location. This is a Contract position suited for someone who thrives in a busy environment, delivers excellent service across phone and in-person interactions, and stays organized while managing multiple priorities. The ideal candidate will help ensure smooth front-desk operations, accurate order handling, and responsive communication with customers, vendors, and team members.

Responsibilities:

Serve as the first point of contact for visitors and callers, creating a welcoming experience while directing inquiries appropriately.

Respond to customer questions and concerns with courtesy and urgency, working to resolve issues clearly and efficiently.

Input customer orders and related requests with accuracy, and coordinate follow-up actions to keep transactions moving forward.

Support order progress by working with internal teams such as production and shipping to help address timing or fulfillment concerns.

Keep customers informed about order updates, service issues, or delays through proactive and timely communication.

Assist the sales team with administrative tasks, documentation, scheduling, and other day-to-day coordination needs.

Maintain visitor access procedures by tracking guest activity, managing sign-in records, and issuing badges when required.

Organize calendars and arrange meetings to support smooth scheduling for the team.

Build working knowledge of company products so you can provide helpful information and route specialized questions when needed. Requirements - At least 2 years of customer service experience in a sales-focused support environment.

Proficiency with Microsoft Office applications, including Outlook.

Strong verbal and written communication skills, with the ability to interact effectively with customers, vendors, and coworkers.

Excellent interpersonal, organizational, and multitasking abilities with the capacity to work independently.

Basic data entry, typing, and number pad skills, along with comfort handling order information accurately.

Solid basic math skills, including addition, subtraction, multiplication, and division across standard units of measure.

Associate's degree or comparable relevant experience preferred.

Experience in food service or a related industry is preferred. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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