Key Account Manager
Location United States (CPI)
Department Sales
Employment Type Full Time
Crane Payment Innovations (CPI) makes the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide. Have you ever used the self-checkout in a supermarket or retail store? Played the slots at a Casino? Maybe you grabbed a drink from a vending machine or paid to park your car. If your answer is a resounding "YES", then you've done so with the aid of one of the 10 million devices designed and manufactured by CPI. From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business-management software.
At CPI you will become a valuable part of our culture of inclusion and collaboration, working in partnership with more than 2,500 global associates supporting 110 countries. We want you to make a global impact by joining us as a full-time Key Account Manager.
ABOUT THE ROLE:
Strategic Account Manager
The Key Account Manager is responsible for driving strategic growth and deepening executive relationships across a portfolio of Financial Institution accounts. As a trusted advisor, this leader will align customer business objectives with CPI's innovative hardware, software, and service solutions while championing the voice of the customer throughout the organization. Leveraging strong business acumen and consultative sales expertise, the Key Account Manager will deliver measurable outcomes, accelerate revenue growth, enhance customer retention, and build enduring partnerships that support CPI's long-term strategic objectives.
Key tasks and responsibilities include:
Develop a deep understanding of retail banking operations, branch transformation initiatives, cash recyclers, teller automation, cash processing, and cash logistics environments.
Engage with financial institution executives to support strategic cash management, operational efficiency, and branch modernization initiatives.
Develop and implement strategic account plans tailored to each client's business needs and market dynamics.
Build and maintain strong multi-tiered relationships with key stakeholders, including executive-level contacts.
Maintain accurate account plans, opportunity pipelines, forecasts, and customer activity within Salesforce.com (SFDC)."
Experience presenting business reviews and strategic recommendations to senior executives, including C-suite and operational leadership teams.
Ability to influence customer strategy through consultative engagement and thought leadership.
Identify growth opportunities and collaborate with internal teams to deliver customized solutions that drive value.
Represent the voice of the customer to influence product development, service enhancements, and strategic decisions.
Monitor account performance, track KPIs, and report progress regularly; take corrective action when needed.
Collaborate cross-functionally with sales, product management, support, engineering, and marketing teams to ensure seamless customer experiences.
Develop deep understanding of customer cash management process and articulate the requirements to ensure CPI's newest product designs exceed future customer expectations.
Lead contract negotiations and renewals, ensuring alignment with business objectives and customer expectations.
Analyze market trends and customer feedback to anticipate needs and proactively address challenges.
Drive customer retention and satisfaction through consistent engagement and value delivery.
Engage in monthly and quarterly business reviews to ensure consistent messaging and alignment with CPI deliverables and customer expectations.
Support annual planning, forecasting, and budgeting activities related to key accounts.
Champion internal alignment by facilitating communication between departments and ensuring shared goals.
Mentor junior sales team members and contribute to a culture of continuous improvement and knowledge sharing.
Performance Expectations
Achieve annual revenue and margin objectives across assigned accounts.
Maintain and grow customer retention and contract renewal rates.
Increase penetration of CPI hardware, software, and service solutions.
Develop and execute account growth plans resulting in measurable year-over-year expansion.
WHO WE'RE LOOKING FOR
We're seeking a dynamic and strategic Key Account Manager who thrives in a fast-paced, customer-centric environment. You're someone who understands the importance of building long-term relationships and can navigate complex sales cycles with confidence and clarity. You're not just a salesperson-you're a trusted partner, a problem solver, and a growth driver.
Qualifications and Requirements
Bachelor's degree or equivalent experience; advanced education is a plus.
Prefer 8+ years of experience managing complex accounts across diverse industries.
Preferred experience within banking, financial institutions, cash automation, payments, cash logistics, fintech, branch technology, or adjacent markets
Proven success in driving revenue growth and client retention.
Strong business acumen and consultative selling skills.
Willingness to travel as required to support customer engagement, business reviews, industry events, and strategic account planning activities (typically up to 50%).
Personal Attributes
Action Oriented: You display a sense of urgency and are known for being a timely decision maker
Customer Facing Skills: You possess a drive to serve your "customers" and focus on responding promptly to customer needs
Relationship Builder: Ability to build effective relationships across a matrix organization and its leadership
Decision-Making Skills: You have a reputation for making quality decisions and sticking to them
Facilitator: You are good at negotiating win-win solutions for CPI and our customers
Flexible: You are comfortable wearing many hats and able to shift priorities as needed
Analytical: Identifies patterns in data quickly to predict future trends and presents information accordingly
Quality oral and written communication: Excellent verbal and written communication skills and the ability to write or speak about complicated issues in a manner that will be understood by all
WHAT CPI OFFERS:
flexible work environments;
competitive salary & benefit package;
defined career growth plans with opportunities to go outside of your "comfort zone";
community involvement and volunteering events;
opportunities to travel and work at our global sites.
Sound interesting? Come see why we areOneCPI (https://www.cranepi.com/en/careers) !
CPI is part of Crane NXT
Crane NXT is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers. The company is a pioneer in advanced, proprietary micro-optics technology for securing physical products, and its sophisticated electronic equipment and associated software leverages proprietary core capabilities with detection and sensing technologies. Crane NXT has approximately 4,000 employees with global operations and manufacturing facilities in the United States, the United Kingdom, Mexico, Japan, Switzerland, Germany, Sweden, and Malta. For more information, visit www.cranenxt.com.
Crane Payment Innovations is committed to hiring a diverse workforce. Applicants will receive consideration without regard to race, color, religion, sex, gender identity, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.
CPI
DigitalPayments
PaymentsTechnology
EmbeddedFinance
BankingTechnology
CashAutomation
CashRecycling
CashInTransit
