Fully Remote Customer Service Agent

Disabled Veteran Solutions • Tennessee, Tennessee • 2h ago

TN, USA | Hourly | 15.00 per hour Grow with us-enjoy enhanced rewards for long-term commitment and outstanding performance! | Full Time

| Medical, Dental, Vision, Life Insurance, Competitive Salary, Paid Time Off,

Make an Impact Through Meaningful Work (and Actually Enjoy Where You Work)

At Disabled Veteran Solutions (DVS), we're not just answering calls-we're helping people access critical government-based programs in security, health & human services, and state benefits. Every conversation matters, and the support you provide can genuinely change someone's day.

We're looking for dedicated, professional, and people-first Inbound Customer Service Representatives who want meaningful work, a strong remote culture, and a team that actually has each other's backs.

This is a fully remote role, so you can do your best work from the comfort of your own space-no commute, no office distractions, just a focused environment where you can thrive.

Training

Training: First two weeks (structured onboarding to set you up for success)

Training Schedule: 9:00 AM - 4:30 PM EST

What You'll Be Doing

You'll be the first point of contact for individuals who rely on essential services. Your role is to bring clarity, calm, and solutions-every single day.

Responsibilities include:

Answering inbound calls and delivering a positive, solution-focused customer experience

Assisting with basic technical troubleshooting and creating support tickets when needed

Scheduling appointments at designated service locations

Accurately documenting all customer interactions, including inquiries, concerns, and resolutions

Conducting follow-up calls to ensure issues are resolved and customers stay informed

Providing consistent, high-quality service in a structured, supportive environment

What We're Looking For

We want people who are dependable, thoughtful, and comfortable working independently while staying connected to a remote team.

Required qualifications:

High school diploma or GED required (additional education preferred)

Prior remote customer service experience, especially in call-based environments

Strong verbal communication skills and ability to quickly build rapport

Ability to troubleshoot basic technical issues independently

Comfort working remotely with minimal supervision

Ability to read and follow directions completely

Ability to complete an extensive credentialing and background check process

In Depth understanding of web navigation, computer applications, multitasking (Microsoft Teams, Outlook, Word)

Must be able to read, understand and speak English fluently

Preferred:

Bilingual (English/Spanish) candidates are strongly encouraged to apply

Technical & Work Environment Requirements

To set you up for success at home:

Reliable high-speed internet connection (must be on ethernet connection, no wi-fi)

Private, distraction-free workspace

Ability to navigate computer systems efficiently

Schedule

Regular schedule: Between 8:00 AM - 8:00 PM, Monday-Friday

You will be provided a full-time schedule, 8-hour workday within the available window

Consistent attendance and reliability are essential for success in this role

Schedules are structured to support both business needs and work-life balance

Why Join DVS?

Disabled Veteran Solutions is a nationally recognized leader in business process outsourcing and a certified Service-Disabled Veteran-Owned Small Business (SDVOSB).

But beyond the credentials, here's what makes DVS different:

A fully remote role-work where you're most comfortable and productive

A supportive, team-driven environment where people actually help each other succeed

Meaningful work that supports Veterans, military families, and communities nationwide

A culture that values reliability, respect, and growth

Real opportunities for career advancement

A workplace where your work has purpose-not just tasks

At DVS, you're not just filling a role-you're joining a mission-driven team that takes pride in doing things the right way, together.

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