Principal Professional Services Consultant

Dynatrace • United States, United States • 4d ago

Your role at Dynatrace

Dynatrace exists to make the world's software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world's largest organizations trust Dynatrace® to accelerate digital transformation.

The Service Solutions team are seeking a SSD (Service Solutions Director) to join the team.

Job Description:

Works with account teams to articulate the portfolio of post-sales offerings based on a prescriptive solution selling approach.

Matures the services sale through the opportunity pipeline to completion, including scoping, pricing, contracts, and procurement.

Delivers a well-orchestrated hand-off to post-sales teams ensuring knowledge captured during the pre-sales process is thoroughly communicated.

Ensures important information such as Customer business and technical objectives, known pain points, key customer milestones and contacts, scope of services, schedule and all presentations and artifacts shared with the customer are known to the teams engaging to deliver on the post-sales offerings.

Delivers post-sales offering and positioning enablement to the product sales organization

Participates in RFP responses to customers addressing post-sales topics

Tracks and owns service sales forecast, pipeline, and opportunity hygiene. Reporting on a frequent basis to track both productivity and performance.

Identifies opportunities and collaborates with the global team to optimize and automate as much manual process as possible when selling service solutions

Works collaboratively with Dynatrace Services Portfolio GTM, Post Sales Marketing and Enablement teams. Provides input based on customer feedback and market trends which validates and consistently looks to improve post-sales offering positioning

Provides unique skills and perspectives to cross-train team member peers

Drives action to support regional post-sales revenue target achievements

What will help you succeed

Qualifications:

8+ years professional services experience in the areas of Application Performance Management, application monitoring, performance engineering / testing, DevSecOps or SDLC operations

Prior experience driving $5M+ in annual service bookings.

4+ years experience in positioning and selling consulting and professional services based on business need and a professional services portfolio

Degree in Computer Science, Computer Engineering, Information Technology, or Business Administration with a focus on IT

Ability to demonstrate solid understanding of Dynatrace technology, Services offerings, and Enterprise Software deployments in discussion with clients and prospects

Demonstrated ability to work with customers and diverse teams of post-sales resources to deliver successful outcomes in challenging conditions

Strong coordination capabilities with excellent organizational/time management skills

Strong communication skills with a passion to learn new technology and deliver successful customer outcomes

Solid presentation and writing skills as well as experience with creating professional proposals and deliverables

Good understanding of application lifecycles in cloud platforms (AWS, Azure, GCP)

Why you will love being a Dynatracer

Dynatrace is a leader in unified observability and security.

We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.

Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.

You'll get to work at the forefront of innovation with Dynatrace Intelligence-the industry's first agentic operations system. Bringing together deterministic and agentic AI, it helps teams understand what's happening, why it matters, and what to do next- automatically.

Over 50% of the Fortune 100 companies are current customers of Dynatrace.

Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.

Similar Jobs

Logistics Engineer (Engineer Logistics 3)

HII • Hampton, VA • 2h ago

Management & Administrative

Requisition Number: 30409 Required Travel: 0 - 10% Employment Type: Full Time/Salaried/Exempt Anticipated Salary Range: $70,215.00 - $85,000.00 Security Clearance: Confidential Level of Experience: Mid This opportunity r...

2h ago

Go to Apply

Management and Program Analyst

U.S. Special Operations Command (Army) • Fort Bragg, NC • 2h ago

Management & Administrative

Summary About the Position: This announcement is for a Management and Program Analyst serving Fort Bragg, NC. Responsibilities Responsible for data analysis for student graduation and failure trends that will allow A com...

2h ago

Go to Apply

Information Systems Security Officer (ISSO2) (Government)

AT&T • Columbia, MD • 2h ago

Management & Administrative

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a d...

2h ago

Go to Apply

Immigration Officer

Citizenship and Immigration Services • Modesto, CA • 2h ago

Management & Administrative

Summary Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud. As an Immigration Officer, you will provide guidance, conduct research for th...

2h ago

Go to Apply

IC Procurement Executive

Office of the Director of National Intelligence • Mclean, VA • 2h ago

Management & Administrative

Summary The Office of the Chief Financial Officer (CFO) leads the development, negotiation, and presentation of the National Intelligence Program (NIP) budget on behalf of the Director of National Intelligence to the Pre...

2h ago

Go to Apply

RESOURCE MANAGEMENT OFFICER

HQDA Field Operating Agencies and Staff Support Agencies • United States, United States • 2h ago

Management & Administrative

Summary About the Position: This position is located at Fort Rucker, Alabama, or the Pentagon, Arlington, Virginia, and supports the organization by overseeing essential resource management functions. The role ensures ef...

2h ago

Go to Apply

Project Manager

U.S. Army Corps of Engineers • Tulsa, OK • 2h ago

Management & Administrative

Summary About the Position: Serves as Project Manager responsible for the overall management, control, coordination, and execution of assigned projects. For additional information on USACE Tulsa District click Here This...

2h ago

Go to Apply

Project Manager

U.S. Army Corps of Engineers • Walla Walla, WA • 2h ago

Management & Administrative

Summary About the Position: This position is part of the Reemployed Annuitants Cadre, in support of the Federal Emergency Management Agency (FEMA). On an as-needed basis, employees occupying these positions provide emerg...

2h ago

Go to Apply

PROGRAM MANAGER

Naval Sea Systems Command • Norfolk, VA • 2h ago

Management & Administrative

Summary This is a public notice flyer to notify interested applicants of anticipated vacancies. Applications will not be accepted through this flyer. Interested applicants must follow the directions in the "How to Apply"...

2h ago

Go to Apply

Procurement Technician (OA)

Defense Logistics Agency • Battle Creek, MI • 2h ago

Management & Administrative

Summary See below for important information regarding this job. Responsibilities Responsible for the independent accomplishment of a variety of contractual tasks, supporting contract specialists in pre-award and post-awa...

2h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)