This job was posted by https://www.azjobconnection.gov : For more
information, please see: https://www.azjobconnection.gov/jobs/7596913
When urgency strikes, our Communications Dispatchers are the first point
of contact; prioritizing calls, coordinating response and supporting
first responders through fast, accurate communication. Make your next
career meaningful, where every decision helps protect your community.
Essential Duties and Responsibilities:
Monitors telephones, video systems, computer systems, 911 systems, and
radios in the dispatch center, answers all incoming calls and ascertains
nature of call, gathers all necessary information to transmit or relay.
Answers incoming calls and routes callers or provides information as
required. Provides detailed information and/or manages information in
such a manner as to reduce repeated calls from individual and increase
customer service and satisfaction.
Prioritizes and dispatches police, fire, EMS and other response vehicles
for emergency responses; broadcasts nature, location and time of
incident; contacts all required personnel and other local concerns such
as the fire department or utility companies in the event of an emergency
situation; ensures the presence of reserve units by contacting personnel
designated for call-back; relays information as required.
Work cooperatively with the communications sections of all other law
enforcement agencies including the Department of Public Safety, National
Forest Service, and a host of local police and public safety agencies.
Provide for effective communications not only in routine operations, but
also in emergency and disaster situations in a high stress environment.
Maintains a log and/or makes computer entries on all communications and
the locations of personnel and equipment. In the event of a call for
service or an emergency situation, maintains ongoing contact with the
responding personnel and keeps them informed of all pertinent
information. Keeps track of various information including traffic lights
out, street closures and keeps emergency personnel well informed.
Often works in an autonomous fashion using time management skills and
discretion in tasking to ensure essential functions are completed in a
timely manner. Required to perform a wide variety of tasks
simultaneously while maintaining effectiveness and accuracy. Maintains
work area and equipment in clean and working condition.
Composes, @types, and edits correspondence, reports, memoranda, and other
material requiring judgment as to content, accuracy, and completeness.
Inputs data to standard office and department forms, both manual and
automated, makes postings to various reports; compiles and tabulates
data. Maintains dispatch documents and records. Enter and update all
citations, complete fingerprint cards, enter reports.
Operate ACJIS terminal and enter/remove all required ACJIS information
(property, persons, etc.). Properly create and disseminate all tele@type
information from ACJIS/NCIC. Have knowledge and ability to locate and
use correct procedures utilizing three separate manuals: the NCIC Code
Manual, the NCIC Operations Manual and the ACJIS Manual.
Coordinates activities with other dispatchers, officers, or other City
departments as needed, exchanges information with other law enforcement
agencies, and obtains advice from the City Attorney regarding cases,
policies and procedures, as needed and assigned. Properly informs
supervisors and top staff regarding sensitive issues or developing
trends affecting the police department.
Maintains a high level of personal and professional conduct that
enhances the public trust in law enforcement. Adheres to the tenants of
the Law Enforcement Code of Ethics.
Receive the public and properly represent the department in person, on
the telephone and on the radio. Effective in verbal and written
communication in order to interview victims and witnesses and obtain
routine and critical information in stressful conditions. Uses well
developed communication skills to de-escalate situations on the
telephone in order gain the maximum amount of information from sometimes
hysterical callers.
Performs all duties in strict compliance with appropriate safety and
security standards. Ensures all applicable safety and health rules and
regulations are followed.
Demonstrates continuous effort to improve operations, decrease
turnaround times, streamline work processes, and work cooperatively and
jointly to provide quality seamless customer service. Participates in
the accomplishment of organizational, departmental and workgroup goals
and objectives.
Performs other duties of a similar nature or level as assigned
Desired Minimum Qualifications:
Education and Experience:
(a)Graduation from high school or GED equivalent; and
(b)Two (2) years of increasingly responsible related experience in
customer service, general office, communications, or records management,
or
(c)An equivalent combination of education and experience.
Necessary Knowledge, Skills and Abilities:
(a)Working knowledge of computers and e
