VP Field Service Northeast Region

Charter Communications • Rochester, NY • 3h ago

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Charter Communications, Inc. (NASDAQ: CHTR) is the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states through its Spectrum brand. Founded in 1993, Charter has evolved from providing cable TV to streaming, and from high-speed Internet to a converged broadband, WiFi and mobile experience. Over the Spectrum Fiber Broadband Network and supported by our 100% U.S.-based employees, the Company offers Seamless Connectivity and Entertainment with Spectrum Internet, Mobile, TV, and Voice products.More information can be found at corporate.charter.com.Spectrum's Field Operations business unitOur Field Operations team is responsible for building, upgrading, maintaining, and connecting customers to our advanced, always on, hybrid coaxial-fiber (HFC) and fiber network.Vice President Field Service - Northeast Region (Note: this position is based in Rochester with frequent travel throughout New York, Connecticut, Massachusetts, Rhode Island, Vermont, New Hampshire, and Maine The VP Field Service is responsible for leading efforts to provide outstanding installation and repair service to residential and business customers in the Heartland Region. The VP of Field Service oversees execution of Spectrum's strategy to ensure that customers receive timely and effective service.Major Responsibilities Along with Area Vice Presidents, responsible for ensuring region meets Spectrum customer commitments, e.g., same day service, appointments within two hours, first appointment resolution Work with National Field Support to ensure effective and efficient distribution of work to Field Technicians (quota and routing) Forecast in-house and contractor resource needs to meet customer and financial demands Work with other business units to develop and execute Spectrum field service initiatives, including large-scale projects to install services to business customers, e.g., national retailers, hotels, hospitals, restaurant chains. Oversee regional relationships with field service vendors to ensure availability of resources and excellent performance. Lead Environmental Health and Safety for the region Monitor Field Service metrics and establish appropriate action plans for improvement. Develop regional Field Service budget with proper management of capital and operating expenses Select, develop and maintain excellent talent at all levels in the organization. WHAT YOU'LL BRING TO SPECTRUM Experience: Experience working in the cable/communication business (10+years), management of annual budget preparation and implementation (8 years), senior level management experience (10+years). Education: Bachelor's degree or related field experience equivalent; field experience includes management of customer fulfillment process History of success in field leadership with proven ability to motivate your teamSPECTRUM CONNECTS YOU TO MORE Learning Culture and Dynamic Growth: We invest in your learning, offering training, hands-on experience, and mentoring to advance your career. Competitive Pay/Total Rewards: We believe our people are our greatest asset. That's why we're proud to provide our employees with some of the best benefits in the industrySee all the ways we invest in you-at work and in life. #LI-JR7 XTO107 2026-82610 XTO107 2026 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, w

Similar Jobs

Service Technician

Morgan Properties • Rochester, NY • 4h ago

Management & Administrative

We're hiring a Maintenance Service Technician! Grow with PRIDE at Morgan Properties NOW OFFERING $1000 SIGN ON BONUS! We're looking for a Maintenance Technician in Rochester, NY who takes pride in the work, treats people...

4h ago

Go to Apply

Service Technician

Morgan Properties • Rochester, NY • 4h ago

Management & Administrative

Service Technician - Elmwood Terrace | Rochester, NY Bring your skills. Make an impact. Take pride in where you work! Morgan Properties is looking for a Service Technician to join the team at Elmwood Terrace, a 220-unit...

4h ago

Go to Apply

Vice President, Product Marketing

Paychex • Rochester, NY • 1d ago

Management & Administrative

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come together, we're combining in...

1d ago

Go to Apply

Chief of Engineering and Facilities Management, prov.

Monroe County, NY • Rochester, NY • 1d ago

Management & Administrative

Full Jobs List Full Exams List Chief of Engineering and Facilities Management, prov. Location: Rochester, NY Title: Chief of Engineering and Facilities Management, prov. Deadline: Until Filled Salary: $107,409 - $148,680...

1d ago

Go to Apply

Customer Service Associate I

Dollar Tree • Farmington, NY • 1d ago

Management & Administrative

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommend...

1d ago

Go to Apply

AI Security Senior Consultant

Deloitte • Rochester, NY • 1d ago

Management & Administrative

AI Security Senior Consultant Our Deloitte Cyber team understands the unique challenges and opportunities businesses face in cybersecurity. Join our team to deliver powerful solutions to help our clients navigate the eve...

1d ago

Go to Apply

AI Security Manager

Deloitte • Rochester, NY • 1d ago

Management & Administrative

AI Security Manager Our Deloitte Cyber team understands the unique challenges and opportunities businesses face in cybersecurity. Join our team to deliver powerful solutions to help our clients navigate the ever-changing...

1d ago

Go to Apply

Director, Supply Chain Management

L3Harris • Rochester, NY • 1d ago

Management & Administrative

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growt...

1d ago

Go to Apply

Administrative Assistant D

L3Harris • Rochester, NY • 2d ago

Management & Administrative

2d ago

Go to Apply

Customer Service Specialist

Sherwin-Williams • Rochester, NY • 2d ago

Management & Administrative

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams produc...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)