Guest Service Representative

Marriott • Washington, DC • 3h ago

Additional Information

Job Number 26120693

Job Category Rooms & Guest Services Operations

Location 1127 Connecticut Ave NW, Washington, District of Columbia, United States, 20036 VIEW ON MAP (https://www.google.com/maps?q=1127%20Connecticut%20Ave%20NW%2C%20Washington%2C%20District%20of%20Columbia%2C%20United%20States%2C%2020036)

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Pay Range: $23.40-$31.20 per hour

POSITION SUMMARY

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment @types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. ?We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.

Similar Jobs

Part Sales Manager - Full Time

AutoZone, Inc. • Woodbridge, VA • 8h ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

8h ago

Go to Apply

AI Security Manager

Deloitte • Washington, DC • 9h ago

Management & Administrative

AI Security Manager Our Deloitte Cyber team understands the unique challenges and opportunities businesses face in cybersecurity. Join our team to deliver powerful solutions to help our clients navigate the ever-changing...

9h ago

Go to Apply

Supervisory Information Technology Specialist (eDiscovery Engagement Manager)

Food and Drug Administration • Rockville, MD • 9h ago

Management & Administrative

Summary This position is located in the Division of Information Governance (DIG) within the Office of Enterprise Management Services (OEMS), Office of Operations (OO), Food and Drug Administration (FDA). DIG holds respon...

9h ago

Go to Apply

ServiceNow Developer Principal

General Dynamics Information Technology • Fairfax, VA • 9h ago

Management & Administrative

Req ID: RQ228214 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: None Job Family: Software Engineering Skills: Process Improvements,ServiceNow Platform,Software Syst...

9h ago

Go to Apply

AI Security Senior Consultant

Deloitte • Washington, DC • 9h ago

Management & Administrative

AI Security Senior Consultant Our Deloitte Cyber team understands the unique challenges and opportunities businesses face in cybersecurity. Join our team to deliver powerful solutions to help our clients navigate the eve...

9h ago

Go to Apply

AI Security Manager

Deloitte • Mclean, VA • 9h ago

Management & Administrative

9h ago

Go to Apply

AI Security Senior Consultant

Deloitte • Mclean, VA • 9h ago

Management & Administrative

9h ago

Go to Apply

OCONUS Operations Manager

General Dynamics Information Technology • Sterling, VA • 13h ago

Management & Administrative

Req ID: RQ228044 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Top Secret Public Trust/Other Required: None Job Family: Program Delivery and Execution Skills: Program Management,Strategic Planning,...

13h ago

Go to Apply

MANAGEMENT ANALYST

Naval Facilities Engineering Command • Washington Navy Yard, DC • 13h ago

Management & Administrative

Summary You will serve as a Management Analyst in the Total Force Manpower Department, Business Directorate, of Naval Facilities Engineering Systems Command (NAVFAC) Headquarters. Responsibilities You will manage and mai...

13h ago

Go to Apply

Manager, Real Estate Transactions & Facility Operations

Amentum • Reston, VA • 13h ago

Management & Administrative

The Manager, Real Estate Transactions and Facility Operations is a supporting role on Amentum's Real Estate & Facilities (RE&F) team, working under the direction of the Senior Manager, Real Estate & Facilitie...

13h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)