Customer Service Representative

Robert Half • Teaneck, NJ • 1h ago

Description We are looking for a customer-focused individual to join a growing team in Teaneck, New Jersey as a Customer Service Representative. This Long-term Contract position is ideal for someone who can confidently support billing and payment-related inquiries while delivering clear, consistent service across every interaction. The role offers collaborative training, hands-on customer support work, and the opportunity to assist clients with online payment tools, account questions, and issue resolution in a fast-paced environment.

Responsibilities:

Guide customers through the online payment platform, including one-time payments and recurring payment setup.

Clarify billing and payment process updates for customers and answer questions related to account changes.

Investigate payment or invoice concerns, resolve routine issues, and route more complex matters to the appropriate team.

Support billing activities by assisting with accounts receivable inquiries, reconciliation questions, and credit-related account concerns.

Maintain accurate records of customer conversations, account adjustments, and completed resolutions within company systems.

Partner with teams across financial services, billing, credit, sales, operations, and customer experience to address customer needs effectively.

Manage challenging interactions with patience and care while working toward practical solutions.

Identify recurring service issues or process gaps and share trends with leadership for follow-up.

Assist customers during the move from BillTrust to the MyIWS payment solution by explaining updates and providing portal support. Requirements - 1-3 years of experience in a customer-facing role such as call center support, billing, accounts receivable, collections, payment processing, or financial services.

Strong verbal and written communication skills with the ability to explain billing details, invoices, payments, and online account tools clearly.

Proficiency with business software such as Excel, Word, Outlook, and Teams.

Comfortable learning new systems and adapting to updated workflows and service procedures.

High attention to detail with the ability to document interactions and account information accurately.

Detail-oriented, empathetic, and composed when assisting customers in difficult situations.

Experience with platforms such as Stripe, BillTrust, MyIWS, CS360, Tower, or comparable systems is preferred.

Fluency in English; a college degree is considered an advantage. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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