Req ID: RQ228449
Type of Requisition: SCA
Clearance Level Must Be Able to Obtain: None
Public Trust/Other Required: Other
Job Family: SCA
Skills:
Answering Telephones,Call Center,Customer Satisfaction,Inbound Calls,Written Communication
Experience:
1 + years of related experience
Job Description:
CUSTOMER SERVICE REPRESENTATIVE I
We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that's important.
GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day.
We think. We act. We deliver. There is no challenge we can't turn into opportunity. And our work depends on experienced Customer Service Representatives joining our team to support customer engagement activities across the United States.
At GDIT, people are our differentiator. As a Customer Service Representative supporting customer engagement center activities, you will utilize your root cause analysis and problem-solving skills to manage inbound calls.
In this role, a typical day will include:
Answering incoming phone calls on behalf of client; providing accurate and appropriate information to callers
Placing outbound customer service or customer satisfaction calls, as required by client
Completing call guides; gathering and verifying required information
Attending telephone skills and program information training sessions; adheres to established levels of service
Adhering to established customer service and documentation standards within required time frames
Adhering to contact center scheduling, ensuring telephone coverage during contact center hours of operation
Performing clerical or administrative duties as assigned
REQUIRED QUALIFICATIONS:
High school diploma or G.E.D.
One or more years of customer service or other telephone experience
Demonstrated verbal and written communication skills
Louisiana residency living within a reasonable driving distance (approximately 60 miles) of our Bossier City facility OR Texas residency living within a reasonable driving distance of our El Paso facility
Ability and willingness to obtain and maintain a Public Trust
Access to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth (satellite provided internet service will not qualify) via a wired connection
Ability and willingness to work from home via a quiet work environment free from distractions with child and elder care in place during busness hours
Ability and willingness to work and train onsite as necessary and in the event of internet/power outage
PREFERRED QUALIFICATIONS:
1 or more years of Call center experience
Medical experience and/or medical claims knowledge
Demonstrated experience utilizing a ticketing system such as ServiceNow, InContact, or NICE
WORK ENVIRONMENT:
Hours of Operation: Monday - Friday, 6:00 am - 5:00 pm MST (7:00 am - 6:00 pm CST, 8:00 am - 7:00 pm EST)
100% remote after training
WHAT GDIT CAN OFFER YOU:
An opportunity to work from the comfort of your own home
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
PLEASE NOTE: Initial classroom and on-the-job training will be provided ONSITE. After training, employees will be continue to work onsite for an additional 2 weeks before going 100% remote. ?
The likely hourly rate for this position is between $15.06 - $20.38. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
Our Identity Verification Process:
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.
About Our Work:
We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.
Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans
