Role Number: 200666633-0157
Summary
Imagine owning the portfolio of initiatives that shapes how Apple's Americas Operations organization improves, scales, and transforms. Business Process Re-Engineering is where operational insight meets strategic execution. We are looking for a transformative leader who can unlock measurable operational value across AMR Operations - project by project, process by process!
In this role, you will elevate the standard for how Apple plans, delivers, and governs operational improvement initiatives across the Americas. You will lead a team of Operations Project Managers embedded across our regional functions, transform reactive program execution into proactive portfolio discipline, and reshape how we partner across Operations Functions and with WW and Regional teams, Finance, and Technical teams to drive lasting change!
If you combine relentless attention to detail with the vision to see around the next operational challenge - and you want your work to be felt across every function Apple's Americas Operations serves - this is your opportunity to leave a lasting mark on how Apple delivers.
Description
The Americas Operations BPR Portfolio Manager owns the end-to-end planning, governance, and execution of a portfolio of business process improvement and transformation initiatives across AMR Operations. You will lead a team of individual contributor Operations Project Managers aligned to specific workstreams and functional areas, driving consistent delivery against milestones, rigorous risk management, and clear accountability across the portfolio.
You will set the standard for how we initiate, scope, execute, and close projects across the AMR Operations network - and serve as the portfolio management point of contact for Operations leadership, Finance, IS&T, and cross-functional business partners.
You will also serve as a functional lead for AMR Operations BPR's participation in Apple's Annual Business Planning Process - representing the portfolio's investment needs, prioritizing project funding requests, and partnering with Finance to ensure the BPR pipeline is resourced to deliver strategic impact.
You will also lead the function's continuous improvement agenda: scaling portfolio governance tools, modernizing how projects are tracked and reported, and championing the adoption of AI and automation to elevate the team's capabilities. You will define the metrics that matter, build the visibility that keeps leadership informed, and develop a team that operates with precision, curiosity, and a bias for impact.
What You'll Own:
Team Leadership and Development
-Lead a team of Operations Project Managers aligned to AMR Operations workstreams and functional improvement initiatives; ensure clear ownership across the active project portfolio
-Develop project managers through coaching, cross-training, and stretch assignments; build bench strength and a culture of accountability, continuous learning, and delivering excellence
Portfolio Governance and Execution
-Own the rhythm and quality of portfolio reviews across all active initiatives; establish a tiered review cadence with consistent agendas, owners, and milestone exit criteria
-Drive risk identification and issue resolution to closure; ensure findings and lessons learned are codified into process improvements and team playbooks
Business Process Re-Engineering
-Lead the scoping and delivery of BPR initiatives from initiation through value realization; partner with functional leads to identify, prioritize, and execute process improvement opportunities across AMR Operations
-Partner with Operations, Finance, and Technology teams to ensure process changes are implemented with financial accuracy, governance rigor, and measurable outcomes
Tools, Technology, and Automation
-Lead the portfolio management tooling roadmap; identify, prioritize, and deliver enhancements that eliminate manual tracking work and accelerate delivery visibility across the portfolio
-Champion the adoption of AI and automation capabilities across the team; partner with IS&T and Technology teams to shape requirements, testing, and rollout of new portfolio management capabilities
Metrics and Reporting
-Define, monitor and publish the key metrics for individual projects and project delivery overall, anchored on delivery performance and supporting KPIs including on-time milestone achievement, benefit realization, resource utilization, and stakeholder satisfaction
-Build leadership-ready dashboards and run the operating cadence that turns portfolio data into clear, actionable decisions
Cross-Functional Partnership
-Serve as the BPR portfolio single point of contact for AMR Operations leadership, Finance, IS&T, and key business stakeholders
-Partner with functional leaders to align the project portfolio to strategic priorities and ensure delivery efforts are sequenced and resourced for maximum operational impact
Foster ongoing collaboration with regional and Worldwide BPR teams to share best practices, pipeline solutions, align on common frameworks, and ensure AMR delivery efforts are connected to the broader global BPR community
Annual Business Planning
-Serve as the designated functional lead for AMR Operations BPR in Apple's Annual Business Planning Process; facilitate the end-to-end submission cycle from project identification and investment prioritization through approval and tracking
-Partner with Finance and Operations leadership to build and defend the BPR capital investment case; ensure project funding requests are grounded in clear operational benefits, financial rigor, and strategic alignment
-Maintain visibility into approved capital projects across the portfolio; allocate resourcing to projects, including engagement with business SMEs, and provide leadership with timely updates on project status.
What Success Looks Like (6 to 12 Months):
-A standardized portfolio governance cadence is operating consistently across all active workstreams, with clear tiered review structure, defined owners, and documented milestone closure
-Portfolio health and delivery performance metrics are published regularly to leadership; trend lines show measurable improvement in on-time delivery and benefit realization
-The team is operating as a cohesive AMR function with clear project ownership, documented SOPs, cross-trained project managers, and a visible development plan for each team member
-A pipeline of BPR initiatives is delivering quantified operational value back to the business; automation and tooling enhancements are reducing manual portfolio management effort end to end
-Key stakeholder relationships across Operations, Finance, and Technology are established and productive; the BPR portfolio is recognized as a trusted delivery partner across AMR Operations
Minimum Qualifications
Bachelor's degree in Supply Chain, Engineering, Business, or a related field
8+ years of progressive experience in program or project management, business operations, or business process improvement, including 5+ years leading teams
Proven track record of leading regional, cross-functional project portfolios with clear governance, milestone management, and stakeholder accountability
Experience leading automation, workflow improvement, or systems integration projects in an operations or business setting
Strong analytical skills with proficiency in portfolio and project management tools; ability to translate operational data into executive-ready reporting
Excellent communication and stakeholder management skills; able to present confidently across all levels of an organization
Experience working with remote and distributed project teams in a highly ambiguous, fast-paced business environment
Practical knowledge of project management lifecycle, methodologies, and KPIs
Experience participating in or leading capital planning, investment prioritization, or business case development processes in a complex operational environment
Conflict resolution experience and strong critical thinking and problem-solving skills
Preferred Qualifications
MBA or Advanced Degree preferred
Project Management qualification (PMP), Certified Associate in Project Management (CAPM), or equivalent is desired
Prior ownership of portfolio-level reporting, governance frameworks, or PMO capability builds at scale
Lean Six Sigma certification or equivalent continuous improvement experience
Background supporting multi-functional operations across Retail, Reseller, and Online channels within an AMR footprint
Experience building and launching internal tools, dashboards, or reporting capabilities in partnership with IS&T or Technology teams
Track record of developing individual contributors into senior project managers and future leaders
Prior experience as a functional lead in a formal Capital Planning Process, including building investment proposals, managing approval cycles, and tracking capital utilization against plan
Firsthand knowledge of industry best practices, third-party partner management, and supplier or customer technologies
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
