Guest Services Coordinator - Evelyn D Reinhart Guest House - PRN

Bon Secours Mercy Health • Richmond, VA • 4h ago

Primary Function/General Purpose of Position

The Guest Service Coordinator (GSC) will manage house operations and guest relationship during his/her shifts. The GSC is the primary interface with guests, volunteers, general community and St. Mary's Hospital staff while on duty. Some cleaning and organization of the house is required.

Employment Qualifications

High school diploma required. Bachelor's degree preferred.

Experience or interest in hospitality management or human services field

Interpersonal skills to effectively communicate with people of varying backgrounds.

Ability to meet people easily and relate to them in an open, compassionate manner.

Ability to work independently with minimal supervision

Ability to use personal computers and related software applications

Ability to analyze and interpret guest needs and offer appropriate solutions

Ability to make evaluative judgments

Ability to develop and maintain recordkeeping systems and procedures

Essential Job Functions

Maintains current knowledge of the history, mission and goals of Bon Secours and the Evelyn D. Reinhart Guest House.

Serves as internal and external liaison and provides problem resolution for guest services issues.

Analyzes and interprets guest needs, and makes recommendations to the house supervisor/manager for new or modified programs and services.

Coordinates programs and activities as directed, which will include soliciting community support to orchestrate these programs and activities, coordination with donors providing support to the house, stewardship, and strong written and oral communication with community donors.

Monitors and maintains a safe, clean facility -- both inside and out. Makes recommendations to the House Supervisor/Manager for needed repairs.

Assists in the training, coordination and supervision of volunteers.

Processes reservations and referral as required for incoming guests.

Check families in and check out of the facility to include explanation and clarification of policies and procedures and orientation tours.

Assist families with hotel reservations when overbooked.

Collaborate with care managers, nurses, hospitalists, physicians, patient advocates and pastoral care to address family needs, issues and concerns.

Assure timely communication with guests regarding changes in schedules and/or activities.

Prepare a brief report of activities during coverage to allow seamless service to guests and transfer of information between shifts.

Ensure facility common areas are neat and orderly and complete additional housekeeping services as directed.

Serve as an ambassador for the Evelyn D. Reinhart Guest House by maintaining a professional and knowledgeable demeanor for families, volunteers, and groups.

Range:

Minimum: $16.76

Maximum: $24.65

As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being-personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)

Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts

Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders

Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com

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