Job Title: Customer Account Representative
Job Description
This role focuses on building and maintaining strong customer relationships while ensuring their needs and expectations are consistently met. You will support customers throughout the order lifecycle, resolve issues, and collaborate closely with the outside sales team and cross-functional departments worldwide. This position offers the opportunity to work on impactful projects, contribute to continuous improvement, and play a key role in driving success for both the organization and its customers.
Responsibilities
Address and resolve customer inquiries, complaints, and issues in a timely and effective manner by partnering cross-functionally with other departments.
Provide accurate and relevant information and recommendations to customers and Territory Sales Managers on products and product parameters.
Anticipate customer needs, identify potential issues, and develop solutions to improve overall service levels.
Troubleshoot and resolve customer service issues to ensure a positive customer experience.
Oversee the processing of customer orders from entry through completion, including managing changes and adjustments to ensure accurate and timely delivery.
Partner with the sales team to identify opportunities for process improvement and enhanced customer satisfaction.
Monitor customer satisfaction levels, key performance indicators, and service level agreements to ensure targets are met.
Address customer concerns professionally and escalate issues when appropriate to ensure timely resolution.
Log customer interactions, complaints, and resolutions into the CRM system to maintain accurate and up-to-date records.
Collaborate with Customer Account Managers and their supervisors to align on account strategies and service priorities.
Manage competing priorities and deadlines in a fast-paced environment while maintaining a high level of accuracy and attention to detail.
Essential Skills
Proven customer service experience supporting external or internal customers.
Experience adhering to service and delivery deadlines in a fast-paced environment.
Demonstrated ability to manage competing priorities while maintaining accuracy and quality.
Experience working in both CRM and ERP systems.
Strong verbal and written communication skills.
Strong problem-solving skills with the ability to identify issues and implement effective solutions.
Ability to multi-task and manage time effectively.
High attention to detail and accuracy in order entry and documentation.
Comfort using Microsoft Office applications for daily tasks and communication.
Customer service orientation with a focus on building strong relationships and delivering high-quality support.
Experience in order entry, order processing, or inside sales support.
Ability to work effectively with deadlines in a fast-paced environment.
Additional Skills & Qualifications
Bachelor's degree is preferred.
Experience working with Salesforce CRM.
Experience working with INFOR M3 or similar ERP systems.
Advanced analytical skills, including the ability to prepare and analyze databases and spreadsheets to support business decisions and recommendations to leadership.
Experience in account management or inside sales environments.
Comfort collaborating with Territory Sales Managers and cross-functional teams.
Strong organizational skills and the ability to document customer interactions clearly and accurately.
Job Type & Location
This is a Contract to Hire position based out of Auburn Hills, MI.
Pay and Benefits
The pay range for this position is $26.00 - $30.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Auburn Hills,MI.
Application Deadline
This position is anticipated to close on Sep 30, 2026.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
