Customer Service Representative

Rodenhiser Home Services Inc • Holliston, MA • 1h ago

At Rodenhiser Home Services, we've built a 90-year legacy on one powerful promise:

Nice People. Great Service.

And that experience begins the moment the phone rings.

The Big Task

We're looking for an onsite Customer Service Representative (CSR) who understands the power of a warm welcome, a calm voice, and a well-handled call. If you take pride in delivering five-star service, thrive under pressure, and believe every customer interaction is an opportunity to make someone's day - this is your next great role.

Key Sub Tasks

Convert incoming client requests into booked service appointments.

Respond to client requests via phone, text and email, resolving issues and promoting the brand.

Collaborate with field and office teams to create seamless service experiences.

Participate in training to boost booked calls.

Maintain and update client database with complete and accurate information.

Make outbound calls.

Be available for On-Call duties.

Who You Are

Highly motivated - friendly, composed, and confident on the phone.

Detail-oriented, organized, and able to handle multiple priorities.

A problem solver with analytical skills.

A great communicator with strong verbal and written communication skills.

IT competent: proficient with computer and phone systems.

High school education or equivalent.

Two years' proven track record in customer service, preferred.

What We Offer

A career with purpose and growth in a respected, family-owned business.

A supportive team that takes pride in helping clients and each other.

Leadership that values your voice, your time, and your future.

A culture where Nice People deliver Great Service - and it starts with you.

Rodenhiser Home Services is an equal-opportunity employer committed to fair and equitable pay practices. The expected base salary range for this position is $45,000 - $65,000, based on responsibilities, experience, and other relevant factors. Employees may also be eligible for bonuses, commissions, or other variable compensation depending on their position. Total compensation is determined through a structured review considering experience, education, certifications, and licenses.

Comprehensive Benefits Package:

Health & Wellness: Medical, Dental, Vision, Disability, Life, AD&D, MA PFML

Time Off: Paid Vacation, Holidays, Parental Leave

General Dynamics Information Technology • Bedford, MA • 1h ago

Management & Administrative

Req ID: RQ228601 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Cyber and IT Risk Management Skills: Information Security,Inf...

1h ago

Go to Apply

Information Systems Security Manager (ISSM) I

General Dynamics Information Technology • Bedford, MA • 1h ago

Management & Administrative

Req ID: RQ228596 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Cyber and IT Risk Management Skills: Cybersecurity,Informatio...

1h ago

Go to Apply

Associate Customer Service Representative

Highmark Health • Boston, MA • 1h ago

Management & Administrative

Company : United Concordia Dental Job Description : JOB SUMMARY This Associate Customer Service Representative handles customer inquiries by telephone and/or email and/or in person from individual members, groups, provid...

1h ago

Go to Apply

Applied Science Manager, Artificial General Intelligence , Frontier AI Assets: Assessments

Amazon • Boston, MA • 2h ago

Management & Administrative

Description The Artificial General Intelligence (AGI) team is seeking a dedicated, skilled, and innovative Applied Science Manager with a robust background in machine learning, statistics, quality assurance, auditing met...

2h ago

Go to Apply

Business Performance - Supply Chain - Manufacturing Operations Solutions - Manager - Consulting

EY • Boston, MA • 4h ago

Management & Administrative

Location: Anywhere in Country At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY...

4h ago

Go to Apply

Sales Operations Manager

Robert Half • Marlborough, MA • 5h ago

Management & Administrative

Description We are looking for a detail-focused Sales Operations Manager to support sales operations and performance reporting for a growing organization in Marlborough, Massachusetts. This role will help maintain accura...

5h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)