Customer Contact Center Representative 1

Hills Bank • Hills, IA • 1h ago

131 Main St, Hills, IA 52235, USA | Hourly | 18.50 per hour | Full-Time

SCHEDULE: Full-time; Monday through Friday with availability between (7:00 am - 6:00 pm), and a Saturday morning rotation from (8:00 am - 12:00 pm) Average 40 hours per week.

LOCATION: 131 E Main St, Hills, Iowa 52235

SCOPE:

Provide superior service to customers while working to meet their financial needs via channels such as telephone, email, and chat.

ACCOUNTABILITIES:

Customer Support:

Handle customer telephone calls and respond to secured and unsecured email inquiries directed to Hills Bank at a quality level that meets or exceeds customers' expectations. Customer inquiries and requests may include, but are not limited to:

Account balance and transactional information

Check and debit card orders

Funds transfer, account closure, and other transaction requests

Wire transfer requests

Support of bank services (cards, mobile banking, online banking, etc.)

Basic maintenance and account updates

Xpress transfers

General product inquiries and needs

Maintain excellent knowledge of products and services offered by the bank in order to answer questions effectively and recognize sales opportunities.

Identify and correct problems/concerns as necessary while following established policies and procedures.

Maintain security of customers' accounts and confidentiality of customer information.

Other Duties:

Cover Operator role as needed

Provide indirect customer support by assisting coworkers with inquiries and requests for assistance.

Participate in appropriate training in order to maintain required skills.

Perform other duties as assigned.

COMPETENCIES:

Customer Focus:

Respond sensitively to the needs of the customer and take the appropriate action to meet their needs on a timely basis.

Communication:

Effectively express thoughts verbally and in written form; actively listen to others. Able to defuse stressed or angry customers and maintain professionalism in all interactions.

Professionalism:

Project a positive image of the bank to all internal and external customers. Maintain positive relationships and work productively with many varied groups of individuals. Serve as a role model for other employees.

Adaptability:

Able to adjust quickly to different work situations; remain composed under pressure and in stressful situations.

Learning Agility:

Openly accept feedback, using this along with knowledge gained to improve performance. Seek out feedback if necessary. Apply feedback to daily work habits.

Problem Solving:

Uses effective problem solving techniques to handle complaints and work with situations that need to be escalated.

Sales:

Must understand the role of sales in a community bank environment. Must be able to address customer needs through appropriate sales and referrals.

Team Player:

Must view oneself as part of an overall team. This includes supporting others throughout the entire bank to achieve the overall goals.

EDUCATION AND SPECIAL REQUIREMENTS:

High school diploma required. Prefer an associate's degree (AA) from a two-year college or technical school or bachelor's degree.

Prefer 1 - 2 years' experience in a related position.

Must be able to take initiative, accept responsibility, and work independently as well as being aware of, and part of a team environment.

This role requires skills needed in a typical office environment including computer skills, communications skills, as well as utilization of office equipment.

Must consent to remote monitoring of incoming customer telephone calls.

EQUAL OPPORTUNITY EMPLOYER/VETERANS/DISABILITY

Similar Jobs

Customer Service Associate - Weekend Availability

Raising Cane's • Coralville, IA • 19h ago

Management & Administrative

Starting hiring pay at: $14.00 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great customer service. In...

19h ago

Go to Apply

Administrative Assistant Reception

Aston Carter • Iowa City, IA • 1d ago

Management & Administrative

Administrative Assistant / Reception Job Description The Administrative Assistant / Reception role provides front-line customer service and comprehensive administrative support for a residential property management opera...

1d ago

Go to Apply

Sales Management Trainee Internship - Iowa City, IA - Summer 2027

Enterprise Mobility • Iowa City, IA • 4d ago

Management & Administrative

Overview If you are looking to hit the ground running, the Enterprise Management Internship will help you build valuable business and leadership skills. For a university/college student, the real-world professional exper...

4d ago

Go to Apply

Customer Service - Self Storage Manager

Public Storage • North Liberty, IA • 6d ago

Management & Administrative

Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $16.00 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and Full-Time Schedules betwee...

6d ago

Go to Apply

Customer Service - Self Storage Manager

Public Storage • Iowa City, IA • 6d ago

Management & Administrative

6d ago

Go to Apply

Property Manager - GSM/Sales Manager

Kinseth Hospitality Companies • Iowa City, IA • 6d ago

Management & Administrative

Job Title: Guest Service Manager / Sales Manager (Hybrid) FLSA Status: Exempt Department: Hotel - Front Desk / Sales Benefits Level: Mgmt Reports To: General Manager Approved Date: July 2026 SUMMARY Coordinates front des...

6d ago

Go to Apply

Customer Service - Self Storage Manager

Public Storage • Solon, IA • 6d ago

Management & Administrative

6d ago

Go to Apply

Administrative Asst

UnityPoint Health • Iowa City, IA • 1w ago

Management & Administrative

Area of Interest: Administrative and Clerical FTE/Hours per pay period: 1.0 Department: Administration Shift: Day Job ID: 186684 Overview The Administrative Assistant is responsible for supporting departments and healthc...

1w ago

Go to Apply

Vice President, Total Rewards

Hills Bank • Coralville, IA • 2w ago

Management & Administrative

1009 2nd Street, Coralville, IA, USA | Full-Time SCHEDULE: Full-time, exempt. Must be available to work the hours necessary to meet business and position requirements. BENEFITS: Our employees are our most valuable assets...

2w ago

Go to Apply

Manager of Manufacturing Applications - Onsite

Danaher Corporation • Coralville, IA • 2w ago

Management & Administrative

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Integrated DNA Technologies (IDT), one of Danaher's ( https://danaher.com/...

2w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)