Medical Receptionist (Bilingual English/Spanish)
Location: Yakima, WA
Pay: $21.00 - $24.00 per hour
Job Type: Full-Time
Schedule: Monday-Friday, 8:00 AM-5:00 PM
About the Role
We are seeking an experienced, professional, and customer-focused Bilingual Medical Receptionist to join our busy healthcare practice in Yakima, Washington . This position serves as the first point of contact for patients, providers, referral sources, and visitors, making it a critical role within our organization.
The ideal candidate will thrive in a fast-paced medical environment, demonstrate exceptional organizational skills, and be committed to delivering outstanding patient service. Because our practice serves a diverse patient population, fluency in both English and Spanish is required to ensure effective communication and support for our patients and their families.
In addition to traditional front office responsibilities, this role supports shipping and receiving functions related to medical devices and supplies. We are seeking a dependable professional who is looking for a long-term career opportunity within a growing healthcare organization.
Key Responsibilities
Patient Reception & Customer Service
Welcome patients and visitors in a professional, courteous, and compassionate manner.
Check patients in and out efficiently while maintaining a positive patient experience.
Verify and update demographic, insurance, and contact information.
Collect copayments, deductibles, and outstanding patient balances.
Answer and route incoming calls using a multi-line phone system.
Respond to patient inquiries and address concerns appropriately.
Maintain strict HIPAA compliance and patient confidentiality.
Provide bilingual assistance to Spanish-speaking patients and families.
Scheduling & Patient Coordination
Schedule new patient consultations and follow-up appointments.
Coordinate provider schedules to maximize efficiency and patient access.
Confirm appointments and communicate scheduling changes.
Maintain accurate patient records and scheduling calendars.
Assist patients with appointment-related questions and requests.
Insurance & Medical Office Administration
Verify insurance eligibility and benefits.
Obtain referrals and prior authorizations when required.
Accurately enter and maintain patient information within the electronic medical record (EMR) system.
Scan, upload, and organize patient documentation.
Process incoming and outgoing mail, faxes, and electronic correspondence.
Prepare charts and paperwork for upcoming appointments.
Support general administrative functions of the medical office.
Shipping & Receiving
Receive deliveries of medical devices, components, and office supplies.
Verify packing slips and identify discrepancies.
Maintain accurate inventory records.
Package and ship devices, repairs, warranty items, and supporting documentation.
Coordinate shipments through UPS, FedEx, USPS, and other carriers.
Maintain organized storage, inventory, and receiving areas.
Assist with supply ordering and inventory management.
Office Operations
Open and close the office according to established procedures.
Maintain a clean, organized, and professional reception area.
Monitor office supply inventory and coordinate replenishment.
Support providers and staff with administrative and operational tasks.
Assist with special projects and other duties as assigned.
Required Qualifications
Bilingual fluency in English and Spanish.
Minimum of 2 years of recent experience as a Medical Receptionist or in a medical office setting.
Experience with insurance verification, referrals, prior authorizations, and patient scheduling.
Experience using Electronic Medical Records (EMR) systems.
Proficiency with Microsoft Outlook, Word, and Excel.
Strong customer service and communication skills.
Excellent organizational and multitasking abilities.
High level of attention to detail and accuracy.
Ability to work independently while contributing to a team-oriented environment.
Stable work history with strong professional references.
Preferred Qualifications
Associate degree or higher.
Experience working in a specialty medical practice.
Knowledge of medical terminology.
Experience with shipping, receiving, inventory management, or medical device handling.
Additional healthcare administration certifications or training.
Ideal Candidate
The successful candidate is professional, dependable, highly organized, and committed to providing an exceptional patient experience. They are able to manage multiple priorities while maintaining accuracy, efficiency, and professionalism.
This role also requires a candidate who can confidently navigate challenging patient interactions. The ideal individual demonstrates sound judgment, professionalism, and emotional resilience when addressing difficult conversations, patient concerns, or conflict situations. They can establish and maintain appropriate boundaries, communicate clearly and respectfully, and remain calm under pressure while ensuring patients feel heard and supported. A strong presence, confidence, and the ability to uphold office policies consistently and professionally are essential for success in this position.
Physical Requirements
Ability to sit, stand, and walk throughout the workday.
Frequent use of hands for typing, filing, and handling packages.
Ability to occasionally lift and carry up to 30 pounds.
Ability to work at a computer for extended periods.
Benefits
Medical Insurance (100% employer-paid employee coverage)
Dental Insurance
Vision Insurance
401(k) with 100% employer match up to 4%
Paid Vacation
Paid Sick Leave
Life Insurance
AD&D Insurance
Health Savings Account (HSA)
Employee Assistance Program (EAP)
Why Join Us?
Join a team that values professionalism, collaboration, and exceptional patient care. This is an opportunity to build a rewarding career in healthcare while making a meaningful impact on the patients and communities we serve throughout the Yakima Valley.
CB #P1 #P2
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job @type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly ® .
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
