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Operations Fraud Specialist - Shared

WesBanco Bank, Inc • Defiance, OH • 8h ago

SUMMARY:

Responsible for reviewing mobile, remote deposit capture, ATM and branch

deposits as

well as In Clearing check items for potential fraud, requesting holds and approval or

rejections

as necessary. The Operations Fraud Specialist is also responsible to

review Zelle

, External Transfers, and transaction monitoring within our Digital Banking applications for suspected fraud. The Operations Fraud Specialist would also be a key resource in training, testing and implementation of process and procedure changes.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily

The requirements listed below are representative of the knowledge,

skill

and/or ability required

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Assists

with training and guidance to team members with respect to understanding,

processing

and managing the workload.

Assists

in the development and implementation of operational plans, policies, procedures, and goals that further scalability,

automation

and efficiency.

Collaborates with peers and leaders and makes recommendations for changes to gain efficiency.

Fosters strong relationships with leaders and peers to ensure collaboration and effective communication within the team.

Assists

with the

process

flow documentation for assigned systems and areas of responsibility and pursues areas of improvement.

Assists

maintaining

the repository of procedures, processes, job

aids

and other critical information for functional areas.

Assists

in driving the effective use of technology within functional areas.

Performs work within customer service level expectations and key vendor processing timelines.

Performs daily work as defined accurately.

Makes recommendations to leadership about

possible changes

to processing that will enhance the process.

Processes

affidavits

for fraud, including processing of provisional credits to customers' accounts and sending letters to other financial institutions to request funds.

Reviews deposit items through branch, mobile, RDC and ATM channels for potential fraud using Direct Link Risk Review. Approve or decline items accordingly.

Serves as first line fraud review of In Clearing check items using Direct Link Risk Review to mitigate fraud on incoming check files, working with branch personnel and Fraud team when escalation is

required

Reviews and process fraud claims received from other financial institutions.

Monitors Digital Banking application transactions for fraud, including but not limited to Zelle, External Transfers and Transaction Monitoring.

OTHER REQUIREMENTS:

Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing

You will also be expected to complete all assigned compliance training

in a timely manner

Professional demeanor in appearance, interpersonal relations, work

ethic

and attitude.

Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and

solutions

-oriented manner.

Ability to interact effectively within the team and with the customers they service.

Demonstrated ability to manage priorities and meet critical d

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