Working Title: Unemployment Insurance Supervisor
Job Class: Unemployment Insurance Supervisor
Agency: Department of Employment and Economic Development
Job ID : 96566
Location : St. Paul
Telework Eligible : Yes, may be eligible for some telework
Full/Part Time : Full-Time
Regular/Temporary : Unlimited
Who May Apply : This Vacancy is open for expressions of interest and for all qualified job seekers simultaneously. Expressions of interest should be submitted by 09/17/2026.
Date Posted : 09/12/2026
Closing Date : 09/22/2026
Hiring Agency/Seniority Unit : Department of Employment and Economic Development / MMA
Division/Unit : Unemployment Insurance
Work Shift/Work Hours : Day Shift, 8:00AM - 4:30PM
Days of Work : Monday - Friday
Travel Required : No
Salary Range: $38.83 - $55.93 / hourly; $81,077 - $116,781 / annually
Classified Status : Classified
Bargaining Unit/Union : 216 - Middle Management Association / MMA
FLSA Status : Exempt - Executive
Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
The Minnesota Unemployment Insurance (UI) Program is seeking a UI Supervisor to join our team.
The UI Supervisor oversees daily business operations within the UI program, ensuring high-quality service to Minnesotans and effective administration of core program functions. Candidates will be considered for a leadership role within the Customer Service Center or Employer Audit area.
Key Responsibilities:
Supervising staff who provide customer service, make eligibility determinations and complete employer audits in accordance with Minnesota Unemployment Insurance law.
Managing workflows, operational activities, and performance to ensure customers are served promptly, accurately, and respectfully.
Ensuring program goals are met through effective staff coaching, training, and performance management.
Applying labor agreements and employment policies consistently and fairly.
Supporting a collaborative and mission-driven work environment focused on delivering excellent public service.
This position plays a vital role in helping Minnesotans navigate unemployment benefits, comply with employer obligations, and contributes directly to the success of the UI Program's annual objectives.
This position will be based out of the St. Paul office.
This position is telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) eligible. Staff are provided with the tools and equipment to be successful in a virtual work environment. Please note, the telework policy could change with notice based on business needs.
This posting may be used to fill multiple openings.
Minimum Qualifications
Please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.
Only applicants whose resumes clearly demonstrate fulfillment of each of these minimum qualifications will be considered for this position.
Four (4) years of experience in the Minnesota Unemployment Insurance program*
OR
Four (4) years of experience as a supervisor, team lead, lead worker, or project lead AND at least six (6) months of experience in the Minnesota Unemployment Insurance program
Experience in UI must be within the last three (3) years
Applicants that meet the above minimum qualification will be further evaluated on the following:
Experience coaching and training staff sufficient to lead the work unit.
Experience in Minnesota Unemployment Insurance laws, rules, departmental operations, practices, and procedures.
Experience in human relations including ability negotiate, collaborate, build, and maintain positive working relationships with stakeholders.
Experience in organizational skills to manage workload, competing priorities, and still meet strict deadlines.
Preferred Qualifications
Experience in conducting quality assurance activities.
Experience in call center metrics and applications.
Experience creating business processes and training materials.
Experience with group facilitation.
Experience understanding the Minnesota Unemployment Insurance Program business model.
Our employees are dedicated to ensuring cultural responsiveness. Preferred candidates will have a variety of experience working effectively with others from different backgrounds and cultures.
Additional Requirements
A job offer will be contingent upon successfully passing a background check. The background check may consist of the following components:
Criminal Background CheckEmployment Records Check (current and former State employees only)Employment Reference CheckConflict of Interest ReviewDriver's License and Records Check
The Minnesota department of Employment and Economic Development will not sponsor applicants to work visas. All applicants must be legally authorized to work in the U.S.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.
