Summary WHAT IS THE INDEPENDENT OFFICE OF APPEALS (AP)? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): Appeals - Operations Support - Limiting Area Of Consideration (AOC)This job (or announcement) is open to current permanent IRS competitive service employees in Appeals business units. REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS Responsibilities General Manager Duties: As a Senior Manager you will: Exercise delegated managerial authority to oversee the overall planning, directing and timely execution of a program, several program segments (each of which is managed through separate subordinate organizational units), or comparable staff functions, including development, assignment, and higher level clearance of goals and objectives for supervisors or managers of subordinate organizational unit or lower organizational levels. Approve multi year and longer range work plans developed by the supervisors or managers of subordinate organizational units and subsequently manage the overall work to enhance achievement of the goals and objectives. Oversee the revision of long range plans, goals and objectives for the work directed. Manage the development of policy changes in response to changes in levels of appropriations or other legislated changes. Manage organizational changes throughout the organization directed or major change to the structure and content of the program or program segments directed. Exercise discretionary authority to approve the allocation and distribution of funds in the organizations budget. The following are the job specific duties of this position. You will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Extensive knowledge of Appeals policies, laws, regulations, rules, practices, procedures, systems, and work processes including specific knowledge of the goals and objectives of the Appeals organization in order to evaluate the quality of implementing those goals and objectives, effectively integrate and assess program activities, and provide guidance and leadership in carrying out program strategies Extensive knowledge and application of management principles, techniques, methods, theories, concepts, and practices to manage programs and administrative activities. Comprehensive knowledge of the Internal Revenue Service's (IRS) mission, organization, policies, practices, procedures, labor relations concepts, and management techniques, methods, theories, and principles to ensure optimum use of personnel, equipment, and space to accomplish program objectives . Knowledge of analytical and evaluative methods and techniques, both qualitative and quantitative, in order to fully assess the effectiveness of assigned program segment(s) in meeting established goals and objectives. Knowledge of current and planned IT and IRS organization, functional roles and perspectives, operational responsibilities, project interrelationships, project flow, project workload, work processes and procedures, related industry practices, and emerging trends to plan, direct, and evaluate a proposed business process improvement as it relates to IT services and its customers. STANDARD POSITION DESCRIPTIONS (SPD): PD98393 Visit the IRS SPD Library to access the position descriptions. Requirements Conditions of Employment Probationary Period - A person who is required to go through a probationary period and then is transferred, promoted, demoted, or reassigned before he or she completes such period is required to complete the remainder of the probationary period in the new position. Supervisory Probationary Period - Subject to a 1-year supervisory or managerial probationary period (unless already completed). Government Credit Card - Obtain and use a Government-issued charge card for business-related travel. NTE, May Be Extended Up To 5 Years, May Be Made Permanent. ADDITIONAL REQUIREMENTS SHOWN IN QUALIFICATIONS SECTION Qualifications Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement. QUALIFICATION REQUIREMENTS: SPECIALIZED EXPERIENCE: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level within the payband, IR-02, or grade in the normal line of progression in the Federal service. Specialized experience would include one (1) year of substantive supervisory or program management experience at the GS-14 level or equivalent level manager or comparable management or leadership experiences outside of Federal service. To be qualifying for this position your experience must be sufficient to demonstrate: Experience applying management techniques, methods, theories, principles, and labor relations concepts, sufficient to assure optimum utilization of personnel, equipment, and space, and to accomplish program objectives through combined technical and administrative oversight. Experience applying appropriate operations, policies, applicable laws, regulations, rules, practices, procedures, and techniques sufficient to provide oversight and direction in the planning, development and implementation of the technical aspects of programs directly related and/or specific to the position being filled. Experience working on major programs segments, organizational structures and/or functional responsibilities specific to the position being filled. Collaborating and/or assisting with Enterprise Information Technology (IT) and Strategic Planning, Measures & Analysis (SPMA) to oversee the implementation of service-wide contracts that include computer equipment and employee profiling for system access. Overseeing the software development life cycle, including the Federal Information Security Management Act (FISMA), to prioritize and manage the execution of projects and programs, including security. Applying Balanced Measurement System and Appeals measurement to analyze varied data and implement divergent programs across multiple business units in tandem with Information Technology. Applying Appeals policies and procedures to evaluate the quality of program goals and provide guidance in carrying out program strategies. Planning and directing proposed business process improvements by leveraging information technology (IT) operational receptibilities, work processes, and related industry practices as it relates to IT services and its customers. Monitoring program effectiveness through budgetary concepts and cost-benefit analysis techniques to recommend financially-sound operational changes. Planning and scheduling work to be accomplished by subordinates, setting priorities and establishing work procedures based on employee experience and workload difficulty. AND You must also meet the following requirement(s): TIME AFTER COMPETITIVE APPOINTMENT (TACA): By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens". For more information on qualifications please refer to OPM's Qualifications Standards. Go to Understanding the IRS Paybands for GS/IR conversion. Education A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions. We recommend choosing an evaluator from a member organization of one of the following national associations of credential evaluation services: National Association of Credential Evaluation Services (NACES) or Association of International Credentials Evaluators (AICE). Additional Information Consider each location carefully when applying. If you are selected for a location, that location will become your official post of duty. In the event that a building is closed due to rent management, new hires may be placed in a local commuting location. Additional jobs may be filled from this announcement or any other source to fill these vacancies. Alternative work schedule, staggered work hours may be available. Salary: IRS (IR) Pay Band Locality Pay tables may be found under 2026 - IR Salary Tables. Cost-of-Living Allowances (COLA): includes COLA. See COLA Rates 2026. Anchorage, AK; Honolulu, HI
