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Retail Store Manager

Alaska Gear Company, LLC • Anchorage, AK • 14h ago

Exempt, Full Time

Location: Anchorage

Work @type: Onsite

Pay Starting at: $58,240 annually

At Alaska Gear Company, we design and build serious gear for serious backcountry use. From bush pilots and guides to hunters, researchers, and outdoor professionals, our customers depend on equipment that performs in real Alaska conditions. We are a growing, Alaska-based company that values hard work, practical problem-solving, exceptional service, and time outside.

We are looking for an experienced retail leader who can take ownership of our Anchorage store, create a strong customer experience, support a small team, and manage day-to-day operations with sound judgment and professionalism.

About the Role

As Store Manager, you will serve as the on-site leader for Alaska Gear Companys Anchorage retail location. This exempt, full-time position is responsible for leading store operations, developing and supporting team members, driving sales performance, maintaining inventory accuracy, and ensuring customers receive knowledgeable, solutions-focused service. This role requires independent decision-making, strong follow-through, and the ability to balance customer service, employee leadership, and operational priorities.

This role is ideal for someone who:

Enjoys leading from the front and setting the standard for service, teamwork, and accountability

Uses sound judgment to make practical decisions in a fast-paced retail environment

Communicates clearly with customers, employees, vendors, and internal teams

Is organized, detail-oriented, and able to keep store operations moving smoothly

Wants to be part of a tight-knit, outdoors-focused company with strong Alaska roots

What You'll Lead

Lead daily retail operations for the Anchorage store, including customer experience, sales activity, staffing coordination, and operational follow-through

Supervise, coach, and support store team members, including assigning work, providing feedback, approving timecards, and managing PTO requests

Model professional, knowledgeable customer service and ensure customers receive practical guidance when selecting gear for their needs

Exercise independent judgment when resolving customer concerns, handling escalations, and prioritizing competing store needs

Monitor store performance, identify opportunities to improve sales and service, and communicate recommendations to company leadership

Manage POS activity, daily transaction reconciliation, weekly bank deposits, and petty cash with accuracy and accountability

Maintain inventory accuracy through reorders, transfers, cycle counts, weekly checks, and coordination with internal teams

Oversee showroom presentation, seasonal displays, and merchandising in partnership with Marketing

Coordinate custom projects, repairs, repair quotes, and customer follow-up with Production and Fulfillment

Attend weekly fulfillment meetings, audit open orders, and help ensure timely communication across departments

Required Qualifications

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