Overview
Join a Team That Changes Lives
For more than 170 years, Elwyn has been leading the way in supporting children, teens, and adults with autism, intellectual and developmental disabilities, and behavioral health challenges. As a mission-driven nonprofit, we're here to create real change - helping people lead meaningful, fulfilling lives.
Now, we're looking for passionate team members to join us. Here, your work will change lives - including your own. You'll make an impact every day, find purpose in what you do, and grow in a career that truly matters.
At Elwyn, we take care of you while you care for others. We offer:
Generous Paid Time Off
Comprehensive Medical/Dental/Vision Benefit Packages
Earned Wage Access/On-Demand Pay
Paid On-the-Job Training
Tuition Reimbursement
Career Advancement Opportunities and Growth
Flexible Schedules
Retirement Savings Plan
Join us and be a part of something bigger. Apply today.
Job Description
The Mobile Crisis Specialist (MCS) responds to mental health crises upon dispatch from approved referral sources. The MCS works with individuals and their community supports to assess and de-escalate a crisis, determine the level of care necessary to meet the individual's needs, develop alternatives to involuntary hospitalization through conducting assessments, treatment planning, counseling, and coordination of community care linkages and discharge process. The MCS coordinates the involuntary hospitalization process in situations where individuals present as dangerous to themselves or others. The MCS acts as an advocate and represents the needs and rights of persons served with outside social service agencies, families, etc. ESSENTIAL DUTIES AND RESPONSIBILITIES
Complete an assessment for individuals throughout assigned area of Delaware County; develop and secure appropriate services for individuals in crisis, including referrals to voluntary inpatient settings and applications for involuntary emergency examination and treatment; provide linkages to community supports, supportive counseling, and substance abuse services; and always reflect the possibility of recovery to provide continuity of care
Complete referrals for follow-up services by community mental health and other supports by assisting in the completion of application for entitlements, and completing Emergency Care Provider Intake
Provide all required documentation including intakes, progress notes, medical charting, discharge plans, and individual assessments to ensure records are up-to-date and in compliance with regulatory standards and contractual expectations
Advocate for individuals served with outside agencies including, but not limited to Social Security, Department of Public Welfare, the County Office of Behavioral Health, Base Service Units, etc. by developing relationships and communicating the needs of the individuals served
Interface with families of persons served and other interested parties to update them on their progress and to make any needed provisions and resources for continuity of care
Maintain communication with physician, psychiatrist, pharmacist, and other appropriate ancillary service providers such as speech therapy, physical therapy, and occupational therapy as relevant to providing emergent services to ensure quality of care
Intervene in crisis situations by using evidence-based and trauma-informed approaches such as motivational interviewing and crisis de-escalation
Attend scheduled staff team meetings and participate as a member of the interdisciplinary team to provide updates on client progress
Maintain complete and accurate clinical records to ensure compliance and note any changes to the treatment plan to ensure continuity of care
Conduct fire drills and building inspections to ensure compliance with safety standards and provide the appropriate documentation and any incident reports for same
Attend appropriate in-service training as directed by supervisor, to stay abreast of best practices, industry trends and to stay in compliance with regulatory standards
Provide counseling, guidance, support, resources, and encouragement to persons served to take responsibility for and actively participate in their own recovery
Collaborate with the team to promote a team culture in which each person's point of view, experiences, and preferences are recognized, understood, and respected, and in which the person' self-determination and decision-making in treatment planning are maximized and supported
Increase awareness of, and support participation in, self-help programs and advocacy organizations that promote recovery
Perform cardiopulmonary resuscitation (CPR) and crisis intervention using agency-trained protocols
Remain on duty until relieved
Perform other duties as assigned
QUALIFICATIONS
Bachelor's degree in a human service field, including but not limited to social work, psychology, counseling, rehabilitation education, etc.; Master's degree preferred
One (1) year of mental health direct care experience provided to adults, children, and/or adolescents preferred
Additional qualifications such as Certified Addiction Counselor (CAC) or CAC eligible status including at least two (2) years drug and alcohol counseling experience, lived experience in recovery with training and experience as a Peer Specialist, and/or experience working with children with special needs preferred
Demonstrated ability to work effectively as part of a team
Demonstrated strong attention to detail
Demonstrated strong time management and organizational skills
Demonstrated excellent judgment with the ability to independently solve problems and make decisions with little or no need for direct supervision
Demonstrated ability to anticipate future needed changes or identify problem areas and take effective actions
Basic experience with Microsoft Office applications, including Word, Excel, Outlook preferred
Demonstrated knowledge in the use of electronic health records
Must possess a current, valid driver's license in the state of residence, have a minimum of two (2) years of driving experience within the United States, and have an acceptable driving record, which will be assessed through a review of the Division of Motor Vehicles (DMV) record, in accordance with Elwyn's Vehicle Operation and Driver's Code Policy 905. For individuals licensed for more than two (2) years, the driving record will be reviewed for acceptability based on the past three (3) years. Additionally, e
