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Customer Service Representative

Novant Health • Winston-Salem, NC • 49min ago

What We Offer

Remote

Monday - Friday

9-6PM

What You'll Do

As a customer service representative, you'll serve as the first point of contact for our customers. In this role, you'll manage incoming calls with professionalism, assist callers with their needs, route calls efficiently, and process payments securely.

What We're Looking For

Key Responsibilities:

Answer high-volume incoming calls promptly and courteously.

Direct calls to the appropriate departments or team members.

Process payments over the phone with accuracy and attention to security.

Deliver excellent customer service while effectively managing multiple calls.

Other duties as assigned

Education: High school or GED, required.

Experience: Minimum two years of experience in patient/customer service, required. Minimum two years of healthcare/medical office experience, preferred.

Additional Skills: Bilingual.

Additional Skills/Requirements (preferred):

Analytical and problem-solving skills

Strong organizational skills with the ability to multi-task and follow through on outstanding issues

Strong computer skills with knowledge of MS Word, MS Excel, Outlook, and MS Teams.

Excellent interpersonal skills with the ability to communicate effectively both orally and in writing. Speak clearly and concisely with a pleasant telephone voice, while navigating a computer.

Ability to work well with others - strong teamwork skills

Must be flexible and able to function in a work environment where work and schedules may change to meet the needs of the patient.

Demonstrated ability to work well with customers and deliver excellent customer service.

Ability to control and manage a phone call

Bi-lingual preferred

Knowledge of Novant Health billing

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

174627

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