Customer Service & Automation Specialist
Poughkeepsie, NY (http://maps.google.com/maps?q=2+Summit+Ct+Poughkeepsie+NY+USA+12601)
Job Type
Part-time
Description
Location:Healthy Kids Programs, 2 Summit Court, Fishkill, NY 12524
Schedule
Part-time, Monday-Friday. Employees will be assigned one consistent weekday shift at hire based on program needs.
Available shifts include:
8:00 AM - 2:00 PM
9:00 AM - 3:00 PM
11:00 AM - 5:00 PM
Pay:$18/hour -$21/hour depending on experience.
Position Overview
Healthy Kids Programs is seekingPart-TimeCustomer Service& Automation Specialiststo support family enrollment while helping improve and streamline internal registration processes.
This role serves as the primary point of contact for prospective families during the enrollment journey while also identifying opportunities to automate workflows, improve communications, and increase operational efficiency across registration and customer support functions.
This role also serves as a trusted resource for families navigating childcare assistance programs. The Customer Service & Automation Specialist will develop expertise in childcare subsidy programs and guide families through eligibility, enrollment, and renewal processes to improve access and reduce barriers to care.
This is an excellent opportunity for someone who enjoys both customer service and finding smarter ways to get work done through technology, systems, and process improvement.
Key Responsibilities
Family Registration, Enrollment & Subsidy Support
Serve as the first point of contact for prospective and enrolled families via phone and email
Guide families through registration, enrollment, scheduling, and required documentation
Process registrations accurately, ensuring proper billing, scheduling, and account setup
Follow up with prospective families to support enrollment conversion and retention
Develop and maintain expertise in childcare subsidy and tuition assistance programs across Healthy Kids service areas
Educate and guide families through subsidy eligibility, application, recertification, and documentation requirements while maintaining compliance with program guidelines
Support families in completing enrollment steps that coordinate with childcare assistance and subsidy programs
Track subsidy-related registration progress and proactively communicate next steps to families
Maintain current knowledge of changing subsidy policies, deadlines, and family requirements
Track registration activity and generate reports using CRM and registration systems
Collaborate with Marketing, Finance, and Operations teams to support enrollment growth and improve family access
Automation & Process Improvement
Identify opportunities to improve efficiency across registration and customer service workflows
Build and maintain automated communications, reminders, and follow-up sequences using approved systems and platforms
Support CRM optimization, data cleanup, and process standardization
Assist with implementation and testing of workflow automation tools and AI-enabled administrative processes
Monitor automation performance and recommend enhancements to improve family experience and staff productivity
Create standard operating procedures (SOPs), templates, and training materials for registration and enrollment workflows
Help reduce manual administrative work while maintaining a high-touch, family-centered experience
Requirements
Qualifications
Required
Experience in customer service, administrative support, registration, enrollment, or client-facing operations
Excellent written and verbal communication skills
Strong attention to detail and accuracy
Comfortable learning and using digital systems and technology platforms
Effective time management and ability to manage multiple priorities
Team-oriented mindset with flexibility and adaptability
High school diploma or equivalent
Preferred
Experience with childcare subsidy programs, public benefits navigation, enrollment services, case management, or family support services
Experience using CRM systems, workflow tools, or process automation platforms
Experience using AI tools or technology to improve administrative processes
Ability to explain complex eligibility and documentation requirements in a clear and supportive manner
Experience supporting families from diverse backgrounds
Bilingual skills strongly preferred
What Success Looks Like
Families receive fast, friendly, and accurate enrollment support
Families successfully navigate registration and subsidy processes with confidence
Increased enrollment conversion and reduced abandoned registrations
Improved subsidy participation and faster family onboarding
Administrative work becomes more efficient through automation
Communication response times improve
Internal teams gain streamlined and repeatable processes
Part-Time Benefits
Employer-paid childcare for children enrolled in our program on the days and during the hours you are working with us
Telehealth, vision, and dental coverage
AFLAC supplemental plans
401(k) for eligible employees
Paid sick time
On-demand pay (access earned wages before payday)
Professional development and career advancement opportunities
Why Join Healthy Kids Programs?
At Healthy Kids Programs, we believe operational excellence and family experience go hand in hand. You'll join a collaborative, growth-oriented team where your ideas for improving systems and supporting families can make a real impact.
About Healthy Kids Programs
Healthy Kids Programs is a mission-driven, award-winning organization dedicated to providing accessible and high-quality childcare. With over 150 locations offering Early Learning, Before & After School, and Summer Camp programs, we support families with safe, structured, and engaging experiences for children.
As a Certified Benefit Corporation, we are committed to creating a positive impact while ensuring our team members feel valued, supported, and empowered to grow.
Equal Opportunity Employer
Healthy Kids Programs is an equal opportunity employer. We are committed to diversity, equity, and inclusion and prohibit discrimination based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic. Hiring decisions are based solely on qualifications, merit, and business needs.
Apply today and help create seamless experiences for families while building smarter systems for the future.
Salary Description
$18.00 - $21.00 per hour
