Fulfillment Associate - Document Management & Processing
Location: Austin, TX
Job Type: Full time
About the Role
We are seeking a detail-oriented Fulfillment Associate - Document Management & Processing to support the accurate and timely handling of legal documents received by our offices.
In this role, you will help ensure that Service of Process (SOP) documents are properly identified, processed, delivered, and confirmed for our clients. Because these documents are time-sensitive, success requires strong organizational skills, careful attention to detail, and the ability to perform effectively in a fast-paced, high-volume environment.
Your work will play an important role in supporting customer service standards and fulfilling registered-agent responsibilities on behalf of our clients.
Key Responsibilities
Review incoming documents and determine which qualify as legal Service of Process based on applicable statutes and industry standards.
Process all SOP documents through the company's proprietary website.
Provide delivery instructions to receiving offices and forward scanned copies of documents to clients.
Communicate with internal receiving offices and third-party vendors regarding document processing and delivery.
Confirm delivery of SOP documents to end-user clients using email, phone, and FedEx tracking information.
Respond to client questions regarding SOP documents and account tools associated with legal document management.
Update client accounts as needed.
Retrieve, sort, and distribute incoming mail.
Scan governmental agency correspondence and other required documents.
Log client correspondence into the RASi management system.
Generate correspondence receipts and forward them to clients.
Assist coworkers by sharing information, knowledge, and process improvements.
Identify opportunities to improve efficiency and simplify workflows.
Qualifications and Skills
High school diploma or equivalent required; some college coursework is highly preferred.
Strong attention to detail and organizational skills.
Ability to read, interpret, and accurately process state and legal documents.
Analytical thinking, sound judgment, and problem-solving abilities.
Ability to work independently with minimal supervision.
Ability to collaborate effectively in a team environment.
Comfortable working in a time-sensitive, high-volume setting.
Strong written and verbal communication skills.
Professional customer service and relationship-building skills.
Ability to learn and use proprietary systems and account-management tools.
Working knowledge of Microsoft Office products, including:
Microsoft Outlook
Microsoft Excel
Microsoft Word
Experience with Adobe Acrobat preferred.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job @type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
