Customer Service Lead

Robert Half • Irvine, CA • 5h ago

Description We are looking for a Customer Service Lead to oversee a fast-paced team focused on outbound customer engagement in Irvine, California. This Long-term Contract opportunity is ideal for a hands-on leader who can build accountability, strengthen team performance, and create an encouraging environment centered on results. The role combines daily coaching, operational oversight, and performance analysis to help a high-volume business development team succeed consistently.

Responsibilities:

Lead and support a team of Business Development Representatives handling high-volume outbound calling activities to drive business results.

Set clear performance expectations and energize the team to achieve daily, weekly, and monthly goals through consistent direction and encouragement.

Design and refine team workflows, performance plans, and operating practices to maintain strong and reliable productivity levels.

Coach both new hires and tenured employees on communication methods, product understanding, call quality, and effective sales approaches.

Monitor individual and team results, evaluate progress against targets, and deliver timely feedback to improve effectiveness.

Create engaging motivational programs such as contests, incentives, team challenges, and targeted learning sessions to sustain momentum.

Review production data and performance trends, then turn insights into action plans that strengthen output and overall team growth.

Maintain quality assurance standards by auditing work, reinforcing accurate messaging, and ensuring processes are followed efficiently.

Present performance findings and operational updates clearly to senior leadership while partnering with managers, administrators, and executive stakeholders.

Foster a culture of recognition and engagement by leading team huddles and virtual meetings that celebrate achievements and reinforce goals. Requirements - High school diploma required.

At least 3 years of leadership or people management experience.

Minimum of 1 year working within an outbound call center environment.

Strong verbal and written communication skills with the ability to guide, coach, and influence others.

Proven ability to solve problems proactively and stay focused on achieving or surpassing performance targets.

Advanced computer proficiency, including experience with Salesforce, Excel, Outlook, and similar business tools.

Highly organized with strong attention to detail and the ability to manage multiple priorities effectively.

Additional value will be placed on experience in outbound sales, training program development, leading teams of 15 or more, and supervising both onsite and remote staff. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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