Overview
As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA
This position provides leadership and management for the Information Technology (IT) service line within University of Utah Health Hospitals and Clinics, where assigned. This role is accountable for the architectural framework for system analysis and development, maintenance, support and enhancement recommendation for health information and business systems across the organization. The incumbent is responsible for the effective coordination and collaboration with other divisions and departments, supporting all business units in medical information matters and assisting clinical departments in the prioritization of information needs. Contributes to strategic planning and governance activities. Department Overview: Information Technology Services (ITS) strives to provide industry leading information technology solutions in support of patients, providers, researchers, staff and visitors. As the strategic and operational IT service provider for University of Utah Health, ITS is responsible for implementing and supporting mission critical IT applications, technology and services. These include the electronic medical record, revenue cycle applications, several hundred 'boutique' health care applications, the electronic Data Warehouse (eDW), patient portal, telemedicine, biomedical engineering and Health Information. Applications training and critical services such as infrastructure, help desk, data security and many other functions are provided, much of which is supported in collaboration with University Systems Services (USS). This position has no responsibility for providing care to patients at this time.
Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.
Responsibilities
Essential Functions Job Specific Responsibilities and Accountabilities
Performs to required standards for job specific responsibilities and technical competencies.
Talent Management
Hiring, training, developing, and communicating with staff.
Financial Management
Responsible for developing, monitoring and achieving budget goals.
Manages labor and non-labor expenses to budget or flex budget.
Manages revenue to budget to maximize potential revenue.
EPE/Service
Responsible for patient satisfaction scores within assigned area(s).
Responsible for upholding PROMISE standards of direct reports and team members.
Quality
Responsible to achieve quality goals for assigned area(s).
Manages and promotes continuous process improvements in assigned area(s)
Performance Management
Responsible to provide staff feedback on performance, including on-time appraisals and coaching.
Responsible to deal with conflicts in a proactive manner and to reach resolution in a timely manner.
Building Relationships
Forms positive relationships with staff, peers, and senior leadership to support the mission, vision, values, and performance standards of the organization.
Actively engages staff with updates and news as well as involving staff in decisions and work teams. Provides feedback and recognition when appropriate.
Knowledge / Skills / Abilities
Ability to perform the functions of the position, as outlined above.
Demonstrated leadership, human relations, and effective communication skills.
Knowledge of health care business operations and demonstrated operational planning skills.
Knowledge of budgeting practices, reporting analysis, and forecasting.
Knowledge of information technology, Epic, Business Objects, scheduler, and other efficiency tools.
Qualifications
Required
Bachelor's degree Information Systems, Business Administration, or related area, or equivalency.
Six years of progressively more responsible management and strategic planning experience.
Qualifications (Preferred)
Strongly Preferred
An Associate Director of IT for Enterprise Imaging in an AMC balances high-reliability technical infrastructure with service-focused team leadership and clinical enablement.
Team Leadership & Talent Development
Staff Mentorship & Growth: Track record of recruiting, coaching, and retaining high-performing teams, with a focus on standards documentation, continuous skill development, cross-training, and professional certification.
Culture & Operations: Proven ability to foster an inclusive, collaborative culture, managing workload distribution and preventing burnout in a high-pressure 24/7 clinical IT environment. Inviting questions and diversity in thinking, solutioning, and innovating.
Customer Service & Clinical Support
Service Delivery Excellence: Commitment to exceeding expectations, establishing clear SLAs, responsive escalation pathways, and high customer satisfaction for clinical faculty and clinicians.
Stakeholder Engagement: Strong relationship-building skills with academic clinical leadership and operations management to align IT support directly with clinical needs.
Technical & Domain Leadership
Enterprise Imaging Ecosystems: Operational oversight of enterprise PACS, VNA, AI, Reporting, Teleradiology, post-processing, and multi-specialty platforms (radiology, cardiology, supporting other ...ologies) across major vendors including Philips and Microsoft.
System Interoperability: Deep knowledge of DICOM, HL7, FHIR standards, and seamless integration with core EHR systems (Epic Radiant/Cupid), cloud imaging architectures.
Clinical AI & Research Support: Experience deploying clinical AI into diagnostic workflows while supporting academic research through secure image de-identification and data staging.
Operations, Governance & Compliance
Infrastructure & Cyber Security: Strategic management of petabyte-scale storage architectures, hybrid/cloud PACS strategies, disaster recovery, and HIPAA/medical device security compliance.
Vendor & Fiscal Management: Proven oversight of capital/operational budgets, contract negotiations, vendor service management, and technology roadmaps.
Education & Certifications
Education: Master's degree in Information Systems, Computer Science, Business Administration, or a related area.
Certifications: Certified Imaging Informatics Professional (CIIP) or CPHIMS; Epic (Radiant/Cupid) or PMP certifications highly valued.
Working Conditions and Physical Demands
Employee must be able to meet the following requirements with or without an accommodation.
This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.
Physical Requirements
Carrying, Climbing, Color Determination, Crawling, Lifting, Listening, Near Vision, Non Indicated, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Walking
Multi-lingual Candidates Welcomed
To inquire about this posting, email: careers@hsc.utah.edu
EEO Statement
University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patient populations.
All qualified individuals are encouraged to apply. Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500. If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at:www.utah.edu/nondiscrimination/
Online reports may be submitted atoeo.utah.edu/
The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581-6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or Hospitals and Clinics Human Resources at (801) 581-6500 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
Requisition Number 85940
Reg/Temp Regular
Employment Type Full-Time
Shift Day
Work Schedule Standard/Weekdays
Clinical/Non-Clinical Status Non-Clinical
Location Name Helix
Workplace Set Up Hybrid
City Salt Lake City
State UT
Department COR CST 12C IMAGING IT
Category Information Technology
Workplace Set Up Hybrid
