Back to Jobs search

Client Success Specialist/ Account Manager - Hybrid Schedule

CPI Card Group • Littleton, CO • 5h ago

Job Locations

US-CO-Littleton

Job Category

Customer Service

2026-11220

Shift

US - Weekday days

Overview

The Client Success Specialist is responsible for managing and improving the client experience by ensuring that all client needs are understood and satisfied, while acting as the subject matter expert and voice of the customer. This is accomplished through building meaningful relationships, delivering timely and effective communication and promptly responding to and resolving any unforeseen issues. The Client Success Specialist interacts with multiple internal departments, communicates with internal and external customers daily, and ensures the cards are produced as specified by the client. The client services specialist is a self-starter, proactive thinker, and a go-getter. The Client Success Specialist will support their assigned Client Operations team which may include Cards, Collateral, or Personalization (Central or Instant Issuance).

Responsibilities

Lead effective meetings with clients and partners, performing prompt follow-up for identified action items

Collaborate with dedicated cross-functional experts to lead investigation into issues and provide quick and effective resolutions

Analyze client data, providing program solutions efficiently and accurately.

Communicate timelines, both internally and externally.

Coordinate with internal departments, including graphics, IT, and production, to ensure all customer needs are met in a timely manner.

Conduct thorough needs analysis for assigned conversions or projects and seek support from customers based on needs.

Understand and manage client expectations and service needs by building and maintaining positive relationships (both internal and external)

Ensure the timely and accurate delivery of client communications; document activity in internal CRM

Identify trends and develop customer specific solutions in collaboration with cross-functional expertise

Bridge unique client needs with internal expertise to provide creative and appropriate solutions

Exceed client expectations by introducing and implementing new and developing solutions and service enhancements

Maintain daily/weekly/monthly Key Performance Indicators (KPIs) for clients and serve as integral contributor to the regular Quarterly Business Review (QBR) process

Ensure coordination of accurate billing, timely processing of client orders, response to inquiries and scheduling or attending meetings/calls, as needed.

Pay range depending on experience: $57k-70k

, plus bonus potential

Qualifications

Strong analytical problem-solving skills, identifying and resolving unique problems.

Excellent written and oral communication skills as well as strong interpersonal skills.

Demonstrated critical thinking, strong organizational and process-oriented skills including ability to handle multiple projects and details simultaneously and accurately, including good decision making and troubleshooting skills

Demonstrated ability to interact and collaborate effectively with others in a diverse environment and to build and maintain positive, professional relationships both internally and externally, and in-person or virtually.

Ability to handle pressure of multiple deadlines while maintaining composure and professionalism.

Demonstrated ability to deliver client-focused solutions based on client needs

Strong customer service and communication skill, including active listening, meeting facilitation, and presenting.

Proficient in Microsoft Excel and Word; VBA/Macros

Skilled in managing multiple concurrent projects, activities and tasks under time constraints

Proficient communication skills including reading, writing and speaking in English.

Requirements:

Bachelor's Degree in Business or Communications, or equivalent experience

2+ years of client services and/or account management experience

Retail banking or financial service industry experience, preferred

Physical Demands:

Work is conducted primarily in a seated position with extensive use of office equipment and requires walking, bending, reaching, and stooping on an occasional basis. Frequently required to work at a desk on a computer. Work involves dealing with detail, accuracy, and extensive human interaction.

This role requires the ability to work from home in a virtual environment, where the following is required;

reliable high-speed Internet access (hot-spot not acceptable)

dedicated distraction-free home work environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time

Company Overview:

CPI Card Group is a payment technology company and leading provider of credit, debit and prepaid solutions delivered physically, digitally and on-demand. CPI helps our customers foster connections and build their brands through innovative and reliable solutions, including financial payment cards, personalization and fulfillment, and Software-as-a-Service (SaaS) instant issuance. Learn more at www.cpicardgroup.com.

Benefits:

Competitive pay rates and an inclusive, empowering and rewarding culture.

Solid benefits package including Medical, Dental, Vision, Long Term Disability, Short Term Disability, Life Insurance, Accident Insurance, Critical Illness Insurance, FSA, HSA, Vacation and Holiday Pay, Tuition Reimbursement and 401(k) with a competitive company match percentage.

CPI is an Equal Opportunity Employer, including disability/vets. A complete background including drug screen is contingent upon hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, veteran status or national origin.

Apply at: https://ipc.us/t/1D935B979F3746F7.

Similar Jobs

Sr. Project Manager (Project Manage, Sr.)

Redwire Space, Inc. • Littleton, CO • 2h ago

Management & Administrative

Redwire's Littleton, CO location is made for the Mission! Accelerating humanity's expansion into space by delivering reliable, economical and sustainable infrastructure for future generations. Summary Redwire Space Missi...

2h ago

Go to Apply

Project Manager - EV Infrastructure

Westwood Professionals • Westminster, CO • 2h ago

Management & Administrative

Apply Job Type Full-time Description Project Manager - EV Infrastructure Westwood Professional Services, Inc. is seeking a Commercial Land Development Project Manager to join our EV Infrastructure team. The Project Manag...

2h ago

Go to Apply

Power Transformers Field Service Technician

Integrated Power Ser • Denver, CO • 2h ago

Management & Administrative

Why IPS? If you're searching for a place where you can grow, continue learning, and make a meaningful impact while still having time for the people and moments that matter most, welcome to Integrated Power Services! We b...

2h ago

Go to Apply

Engineering Manager - Power Transformers

Integrated Power Ser • Denver, CO • 2h ago

Management & Administrative

2h ago

Go to Apply

Area Field Service Manager - Power Transformers

Integrated Power Ser • Denver, CO • 2h ago

Management & Administrative

2h ago

Go to Apply

Civil Project Manager - Data Center Development

Westwood Professionals • Englewood, CO • 2h ago

Management & Administrative

Apply Job Type Full-time Description Westwood Professional Services, Inc. is seeking a Project Manager in the Land Development Division to support our growing Data Center group. Westwood has a highly experienced and dyna...

2h ago

Go to Apply

EPC PROPOSAL MANAGER

City Light & Power, • Denver, CO • 2h ago

Management & Administrative

City Light & Power is seeking an experienced EPC Proposals Manager to lead the development of competitive Engineering, Procurement, and Construction (EPC) proposals for complex power and energy projects. This role is...

2h ago

Go to Apply

Water/Wastewater Project Manager

Johnson, Mirmiran & • Englewood, CO • 2h ago

Management & Administrative

Water/Wastewater Project Manager LinkedIn Twitter Email Message Share Category Water/ Waste Water Engineering All Locations Englewood, CO Tracking Code 26349 Position Type Full-Time/Regular Job Description Johnson, Mirmi...

2h ago

Go to Apply

Regional Distributor Account Manager (DCAM) (Northwest)

Motorola Solutions, Inc. • Denver, CO • 5h ago

Management & Administrative

Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect...

5h ago

Go to Apply

National Account Manager

Vontier • Denver, CO • 5h ago

Management & Administrative

WHAT YOU WILL DO You will execute Gilbarco Veeder-Roots sales quota in an assigned accounts by managing relationships with the customers, distributors, and contractors in the accounts. This is a Account -based sales lead...

5h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)