Patient Service Representative

PROGRESSIVE COMMUNITY HEALTH CENTER • Milwaukee, WI • 1h ago

JOB REQUIREMENTS: Come join our team! We are hiring! We are currently
hiring a Patient Service Representative in Milwaukee, WI. This is a
full-time position. Why Progressive Community Health Centers? Founded in
1999, Progressive Community Health Centers is an independent non-profit
organization that operates four clinic locations in Milwaukee,
Wisconsin. More than 100 employees support our agency\'s mission to
improve the health and quality of life of the community by providing
culturally competent services that address identified needs. We provide
high quality, comprehensive care to roughly 16,000 patients annually, a
majority of who are low-income. No one is ever turned away from our
clinics based on insurance status or ability to pay. We value a
patient-centered philosophy and provide range of services that include
family medicine, internal medicine, women\'s health, urgent care,
dental, radiology and integrated behavioral health. We also offer
supportive services such as case management, health education and
benefits enrollment. Summary The Patient Service Representative (PSR)
performs those tasks that occur early in the revenue cycle process. It
is these functions that have an early impact on patient experience and
revenue outcomes. The primary role of the PSR is to optimize
registration, and appointment scheduling and support in-network
referrals. Performs a variety of cross-functional clerical and patient
support duties including telephone registration, scheduling, clerical
administrative duties, and/or data entry duties. PSRs are responsible
for greeting and assessing patients in need of services, performing data
collection, and providing patient education. Also, directs patients and
visitors to appropriate areas and assists with patient flow. ESSENTIAL
FUNCTIONS Greets patients and visitors and responds to routine requests
for information. Answers telephone, screen calls, and takes messages.
Registers patients; obtains demographic and insurance information;
verifies insurance coverage, collects co-pays, deductibles, and previous
balances; posts payments and updates demographic and insurance
information. Schedules patient appointments and coordinates
cancellations, reschedules, and additions to schedules. Provides
accurate, detailed information regarding test preparations, time patient
to arrive, and any other directional information needed by the patient.
Recommend the next best actions or cross-promotional opportunities to
patients to educate them on appropriate additional services or health
education campaigns. Document and provide feedback from callers to the
appropriate parties for follow-up and/or resolution. Elevate the voice
of patient opportunities to Trainers and Supervisors for implementation
in training and/or centralized knowledgebase. Assist patients in
enrolling and increasing customer utilization of MyChart App (EPIC EMR).
Coordinates the... For full info follow application link.
EEO/Disability/Veteran employer. *** APPLICATION INSTRUCTIONS:
Apply Online: ipc.us/t/841B9378ABE64EF7

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