As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters' innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters' passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.
We are the people who give possibilities purpose
BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
Job Description
Position Summary
Location: Field-Based - East Region
Reporting To: Field Applications Specialist Manager, U.S. Region
Enable science. Drive adoption. Deliver customer outcomes.
At Waters, Field Applications Specialists are critical to ensuring customers realize the full value of their investment through expert scientific engagement, application guidance, and workflow optimization. Operating at the intersection of science and customer success, you guide users from onboarding through long-term adoption-translating complex technologies into meaningful scientific and operational outcomes.
This role goes beyond troubleshooting. It requires the ability to understand customer workflows, deliver impactful training, and proactively drive utilization and adoption. You will partner closely with commercial, service, and marketing teams to strengthen customer outcomes, increase product adoption, and uncover opportunities for growth.
This is a high-impact role where scientific expertise, customer engagement, and execution directly influence utilization, customer retention, and long-term value creation.
Role Purpose
As part of the Waters Biosciences division, ensure successful customer onboarding, product adoption, and sustained success by providing high-impact technical training, workflow optimization, and application expertise that enables customers to achieve their desired outcomes.
Key Responsibilities
Customer Engagement & Training
Lead customer onboarding to ensure a seamless transition from purchase to implementation
Deliver high-quality, application-focused training tailored to customer workflows and expertise levels
Educate customers on best practices to maximize instrument and application performance
Support initial setup, validation, and readiness of customer workflows
Post-Sale Technical Support & Expertise
Provide advanced application support and troubleshooting across instruments and workflows
Partner with customers to resolve complex technical challenges efficiently
Serve as a trusted scientific advisor for ongoing application needs
Escalate and coordinate resolution of complex issues with internal teams
Workflow Optimization & Adoption
Drive utilization through proactive engagement and scientific consultation
Advise customers on optimizing workflows and improving outcomes
Identify gaps and recommend best-practice solutions
Enable customers to achieve measurable success with technologies and reagents
Customer Success & Retention
Strengthen customer satisfaction and long-term retention through consistent engagement
Reinforce value realization and ensure achievement of intended outcomes
Build strong, trusted relationships with scientific stakeholders
Support broader customer success initiatives aligned to business objectives
Expansion & Opportunity Identification
Identify opportunities to expand application usage and workflow breadth
Surface unmet needs for additional products, reagents, or capabilities
Partner with Account Managers and Technical Sales Specialists to support growth opportunities
Contribute insights to territory and account development strategies
Cross-Functional Collaboration
Partner closely with commercial, technical sales, service, and marketing teams
Support coordinated, account-based customer engagement strategies
Provide field insights to inform product development and training programs
Contribute to a collaborative, team-based customer success model
What Success Looks Like
Enables customers to achieve meaningful scientific and operational outcomes
Accelerates onboarding and reduces time to productivity
Minimizes technical barriers and improves implementation success
Increases product utilization and application adoption
Improves customer satisfaction, retention, and loyalty
Identifies and supports account expansion opportunities
Qualifications & Experience
Required
Bachelor's degree in life sciences or related field
Hands-on experience with flow cytometry applications and cell sorting
Strong troubleshooting capabilities across complex workflows
Ability to translate scientific concepts into practical application
Strong training, communication, and presentation skills
Valid driver's license with at least 3 years of driving history
Ability and willingness to travel extensively (60-70%), including multi-day overnight travel
Preferred
Advanced degree in life sciences or related field
Experience with spectral flow cytometry
Experience operating and troubleshooting cell sorters
Prior customer-facing application support or training experience
Familiarity with FlowJo, Infinicyt, OMIQ, or FCS Express
Experience in workflow optimization and method development
Experience working cross-functionally in commercial or field environments
Residence in Philadelphia, PA, or Atlanta, GA
Work Environment & Travel
Field-based role with frequent on-site and remote customer engagement
Travel driven by customer and business needs
Why Waters
Waters plays a critical role in advancing scientific discovery and improving human health. Our teams partner with leading organizations across Pharma, Biotech, Academic, and Government sectors to solve complex scientific challenges.
As part of Waters, you will:
Enable customers to achieve meaningful scientific outcomes
Work with innovative technologies and applications
Collaborate across scientific and commercial teams
Directly contribute to customer success and long-term value creation
Who Thrives in This Role
Scientists passionate about training, teaching, and enabling others
Customer-centric professionals who build long-term scientific partnerships
Problem-solvers who enjoy optimizing workflows and applications
Collaborative partners who work effectively across teams
Self-driven individuals committed to delivering high-impact field engagement
Who This Role Is Not For
Individuals seeking non-customer-facing or purely transactional roles
Those uncomfortable with travel and field-based engagement
Candidates who prefer reactive rather than proactive customer interaction
Equal Opportunity
Waters is an Equal Opportunity Employer committed to building an inclusive workplace where all employees can thrive.
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Why Join Us?
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you'll discover a culture in which you can learn, grow and thrive.
We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.
To learn more about BD visit https://bd.com/careers .
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
Required Skills
Optional Skills
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Primary Work Location
USA CA - Milpitas 135
Additional Locations
Work Shift
At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You (https://jobs.bd.com/en/your-career-at-BD) ."
Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.
Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.
Salary Range Information
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
