Account Manager II - Commercial Lines

HUB International • Memphis, TN • 8h ago

ABOUT HUB INTERNATIONAL:

HUB International Limited ("HUB") is one of the largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 21,000 employees in 600+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.

WHAT WE OFFER YOU:

At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization. We offer:

Competitive salaries and benefits offerings

Medical/dental/vision insurance and voluntary insurance options

Health Savings Account funding

401k matching program

Company paid Life and Short-Term Disability Plans

Supplemental Life and Long-Term Disability Options

Comprehensive Wellness Program

Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off

Great work/life balance because that's important for all of us!

Focus on creating a meaningful environment through employee engagement events

The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!

Growth potential - HUB is constantly growing and so can your career!

A rewarding career that helps local businesses in the community

Strong community support and involvement through HUB Gives

SUMMARY:

The Account Manager II is accountable for delivering excellent and efficient service through day-to-day account management of an assigned group of accounts. Successfully achieve client retention goals, effectively and consistently ensuring client satisfaction. Foster a culture of accountability, integrity, trust, respect, and teamwork while focusing on continuous improvement. The Account Manager II will serve as a mentor to the Account Manager I, provide direction to Account Manager Assistants I and/or II(s), and support Producers. The Account Manager II uses discretion and judgment in determining coverage needs for clients and in carrier and client negotiations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Establish and build customer and carrier relationships

Review contracts and agreements for insurance coverage compliance and addresses coverage issues

Provides support in identifying client insurance needs, gaps in coverage and loss exposure

Recommends appropriate insurance coverage, binds coverage, manages timely production and delivery of renewal policies

Critically analyze and compare insurance plans to determine suitability

Negotiates terms, pricing, and conditions with carriers

Prepare and maintain accurate summaries of insurance, schedules, and proposals

Serve as a liaison between clients and carriers to resolve service issues and policy interpretation

Collaborate with Producers in policy review and delivery, meets with clients occasionally and identify ways to improve client service

Contacts clients regarding outstanding receivables; invoices clients; reviews and accurately maintains accounting history

REQUIREMENTS:

3-5 years of direct AM experience OR 5-7 years of insurance experience.

Excellent customer service, analytical, problem solving and conflict resolution skills

Demonstrated proficiency with computer systems, including but not limited to Microsoft Office and automated agency management systems

Supervisory, project leader, mentor or team leader experience preferred

EDUCATION, LICENSING OR CERTIFICATION REQUIREMENTS

High School Diploma or equivalent required; College degree preferred

Currently licensed in good standing in required lines and states with all necessary CE credits

Advanced professional designation highly desirable (e.g. AAI, ARM, CIC)

Department Account Management & Service

Required Experience: 2-5 years of relevant experience

Required Travel: Negligible

Required Education: High school or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

E-Verify Program (https://hubinternational.jobs/e-verify/)

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

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