Description
Provide a world-class level customer service experience to both internal and external customers. - Process all orders received from order review, order entry into Great Plains, to PO receipt and shipping transaction in Oracle. - Process internal order requests such as in-service, service order, service depot, evaluations, and demo orders. - Create evaluation and placement agreements. - Manage demo equipment tracking and logistics. - Drive the order fulfillment process as liaison between customers and internal resources to ensure timely delivery of orders. This includes working with Operations to expedite parts or materials needed to meet customer requirements. - Prepare documentation to ship orders domestically, including Dangerous Goods. - Send out delivery notifications to internal and external customers, as required. - Coordinate shipments with freight forwarders. - Act as a point of contact and engage the necessary resources needed to answer or resolve order-related inquiries and issues. Such as Out of out-of-box failures, Complaints, and any shipping discrepancies. - Research and update customer records and installed base as necessary
Skills
customer service oriented, customer relationship management, export specialist, customer service, administrative support, sales support, erp system, Oracle, order entry, data entry, order processing, microsoft office, sales, purchase order, clerical, administration, filing, sap, outlook, administrative assistance, customer support, order management, sales administration, detail, inventory, erp, order fulfillment, microsoft, email
Top Skills Details
customer service oriented,customer relationship management
Additional Skills & Qualifications
Ability to utilize/develop tools, including database, spreadsheet(s), email, or any other means available, to effectively perform the required task(s). - Ability to professionally interact with internal and external customers, understand, handle, and escalate customer problems promptly. - Excellent follow-through skills, interpersonal skills, hardworking, a self-starter and problem solver. Must have excellent attention to detail and accuracy. - Positive attitude, responsible, dependable, reliable, and dedicated. - Ability to calmly interact with angry customers. Demonstrated excellence in organization and time management skills. Able to perform multiple tasks efficiently. - Strong data entry, written, and verbal skills. - Ability to multitask and work in a fast-paced environment. - Must be able to work independently and in a team environment. - Must be Hazardous Material trained and hold a current certification for Lithium-Ion Batteries.
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of San Jose, CA.
Pay and Benefits
The pay range for this position is $24.00 - $28.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in San Jose,CA.
Application Deadline
This position is anticipated to close on Sep 14, 2026.
About Aston Carter
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
