Customer Service Representative II

Motion Industries • Taylor, MI • 2h ago

Taylor, MI, USA Full time R26_0000028969

SUMMARY: Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s).

JOB DUTIES :

Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires.

Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).

Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.

May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.

Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.

Orders items to ensure appropriate inventory levels are maintained for customers.

May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.

Expedites backorders. May pull inventory and prepare order for shipment to customer.

Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.

Determines the most cost effective shipping method for customer orders.

May handle customer returns.

May support specific customer(s).

Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.

Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

Reliability, organization, and attention to detail required.

Excellent communication skills including written, verbal, and listening.

Ability to multi-task and time management skills required.

Strong computer skills.

Strong negotiation skills.

Basic product knowledge.

PHYSICAL DEMANDS:

LICENSES & CERTIFICATIONS: Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

SUPERVISORY RESPONSIBILITY: No Supervisory Responsibility

BUDGET RESPONSIBILITY: No

COMPANY INFORMATION: Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

DISCLAIMER: This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.

Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate em

Similar Jobs

Region Support Admin Assistant

University of Michigan • Ann Arbor, MI • 36min ago

Management & Administrative

Region Support Admin Assistant Apply Now How to Apply A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific...

36min ago

Go to Apply

Account Manager

Sam Cannonier Insurance Agency • Farmington Hills, MI • 18h ago

Management & Administrative

https://samuelcannonier.SFAgentJobs.com/jobs/3468811 {target="_blank" rel="noopener"}

18h ago

Go to Apply

Sales Account Manager - Off-highway accounts

Bosch • Plymouth, MI • 19h ago

Management & Administrative

Company Description At Bosch Mobility Aftermarket, we believe in creating a work culture that embodies our core values of grow, enjoy, and inspire. Our Mobility Aftermarket division provides diagnostic and repair shop eq...

19h ago

Go to Apply

Regional Sales Manager - Mid-Market

Cornerstone onDemand • Detroit, MI • 19h ago

Management & Administrative

Regional Sales Manager-Mid-Market Position Overview We are seeking a driven Mid-Market / Lower Enterprise Account Executive to manage a high-opportunity territory focused on organizations up to 5,000 employees . This rol...

19h ago

Go to Apply

Customer Service Specialist

Sherwin-Williams • Birmingham, MI • 19h ago

Management & Administrative

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams produc...

19h ago

Go to Apply

Analyst, Sales Operations - USA - MI - Taylor - 12655 Beech - R26-08597

BrandSafway • Taylor, MI • 22h ago

Management & Administrative

At BrandSafway, we know our employees are our greatest asset, which is why we give them the tools, training, and resources to be successful. Come join our growing team! Requires working knowledge and experience in own jo...

22h ago

Go to Apply

Analytical Consultant

C.H. Robinson • Detroit, MI • 22h ago

Management & Administrative

Remote Remote Kansas City, MO United States of America Full time R49295 C.H Robinson is seeking an Analytical Consultant who will serve as a strategic analytical partner to business leadership, transforming internal perf...

22h ago

Go to Apply

Asset Management/Marketing Manager

Ford Motor Company • Dearborn, MI • 1d ago

Management & Administrative

We made history and now we work to transform the future - for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you...

1d ago

Go to Apply

Senior Account Manager

V2soft Inc. • Bloomfield Hills, MI • 1d ago

Management & Administrative

V2Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have We have headquartered in Bloomfield Hills, MI and have 16 offic...

1d ago

Go to Apply

Field Sales Manager

Arrow Electronics • Plymouth, MI • 1d ago

Management & Administrative

Position: Field Sales Manager Job Description: What You Will Be Doing Responsible for driving strategy and delivering results: Makes recommendations to General Manager/ Sales Director on strategy and customer plans. Thro...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)