Summary The The Medical Admin Officer Assistant (MAO) serves as the full Assistant to the Chief, Health Administration Service (HAS) and shares in the duties, responsibilities, and the authority of the Chief. The position is located within the James H. Quillen VA Medical Center (JHQVAMC). The JHQVAMC is classified as a Complexity Level 1b tertiary care and affiliated research facility which includes 118 operating beds, a 150 bed Domiciliary, and a 120 bed Community Living Center. Responsibilities The Medical Admin Officer Assistant (MAO) is given the widest range of responsibilities to include full authority to independently reach decisions and implement programs and assure that deadlines are met. They have full delegated authority equal to the Chief in any managerial, programmatic, or administrative matters of the Business Office. In this capacity, the MAO provides leadership to the Business Office staff members and has daily interactions with administrative and clinical services of the medical center. Major duties include but not limited to: Provides orientation, enhancing career opportunities through training and development, job redesign and/or similar techniques, and assures full consideration of these employees in recommending promotions, awards and other forms of recognition. Conducts interviews and recommends, selects, assigns and reviews work, approves and disapproves leave, evaluates performance and identifies training requirements and arranges for training. Leads in developing internal policies and programs concerning such matters as equal opportunity, merit promotion, labor-management relations, position and resource management. Assists with directing the management of the programs for the Business Office, performing and overseeing the full range of human resources and program requirements. Ensures effective integration of efforts/activities with other medical center operations and with community-based agencies and activities. Discusses, investigates, and responds to employee grievances and dissatisfactions in order to resolve conflicts. Establishes and maintains good relations with various groups and organizations such as other hospitals, medical societies, medical schools and other colleges and universities, volunteer work groups, news media, and the community at large. Upon request, informs practicing attorneys, private individuals, organizations, and representatives of local, state, and government agencies concerning the various legal and procedural problems, particularly in connection with patients' or potential patients' care. Responsible for the interpretation and correct application of the various statutes enacted over a period of many years governing admission of patients in the various legal categories. Determines the adequacy, according to law, of documents relating to admission, discharge, transfers and deaths. Investigates, with thorough knowledge of the applicable laws and regulations, the non-medical aspects of patients' hospitalization, custody, discharge or death. Performs other duties as assigned. Work Schedule: 7:45am-4:30pm Virtual: This is not a virtual position. Position Description/PD#: Medical Administrative Officer Assistant Chief/PD604610 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/04/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Examples of Specialized experience include but are but not limited to: A mastery of a wide range of qualitative and/or quantitative methods for development and management of major administrative programs for the assessment and improvement for program effectiveness or the improvement of complex management processes and systems. Having the ability and resourcefulness to engage in analytical, financial, statistical and quantitative problem solving and analysis. Knowledge of mathematical procedures, quantitative, statistical and analytical methodologies and an understanding of accounting procedures and principles. Comprehensive knowledge of the range of administrative laws, policies, regulations and precedents applicable to the administration of one or more important programs that are under the management of the Business Office. Extensive judgment when developing ways to obtain or develop data tools to evaluate the operation of the Business Office. Developing/revising procedures and policies and realigning Business Office operations which will have medical center wide application. Ability to interpret guidelines and standards and apply sound data flow systems that are feasible and cost effective. Knowledge of metadata in order to provide information related to continued business operations and external requests such as Joint Commission, OIG and other audit or inspection agencies For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
