Job Description
We are seeking an experienced Operations Program Manager to lead operational transformation initiatives within the Repair Services organization. This role focuses on improving repair quality, vendor performance, operational efficiency, and end-to-end service execution across the repair ecosystem.
The successful candidate will lead cross-functional programs spanning engineering, quality, supply chain, logistics, customer support, and external service providers. They will establish operational governance, drive process improvements, resolve complex issues, and deliver measurable improvements in quality, turnaround time, and customer satisfaction.
The ideal candidate combines strong program management, operational excellence, vendor management, and analytical problem-solving skills with the ability to influence stakeholders, manage complex initiatives, and drive continuous improvement across a global organization.
Responsibilities
Lead strategic initiatives to improve repair quality, turnaround time, and operational efficiency.
Drive cross-functional collaboration across engineering, quality, supply chain, logistics, customer support, and external vendors.
Establish and manage operational KPIs, dashboards, governance reviews, and escalation processes.
Identify systemic issues through root cause analysis and drive corrective and preventive actions.
Manage vendor performance through SLA tracking, operational reviews, accountability, and remediation plans.
Lead critical operational escalations and coordinate timely issue resolution.
Develop scalable processes, workflows, and reporting to improve operational visibility and service delivery.
Partner with engineering and quality teams to implement continuous improvement initiatives.
Communicate program status, risks, and recommendations to senior leadership.
Promote a culture of accountability, urgency, and operational excellence.
Required Qualifications
Bachelor's degree in Engineering, Operations, Business, or a related field.
8+ years of program management, technical program management, or operations leadership experience.
Experience leading complex cross-functional initiatives in repair services, manufacturing, supply chain, hardware operations, or similar environments.
Strong experience managing external vendors and service providers.
Proven ability to drive operational improvements and resolve large-scale process issues.
Excellent analytical, organizational, communication, and stakeholder management skills.
Experience preparing executive-level reporting and leading escalations.
Preferred Experience
Experience in hardware repair, service operations, warranty operations, or reverse logistics.
Knowledge of Lean, Six Sigma, root cause analysis, and continuous improvement methodologies.
Experience developing operational metrics, dashboards, and data-driven performance management.
PMP, Lean Six Sigma, or related professional certifications.
Success Metrics
Reduction in repair failure and repeat return rates.
Improved vendor SLA compliance and quality performance.
Faster issue resolution and escalation turnaround times.
Improved operational visibility and cross-functional execution.
Increased customer satisfaction and reduced operational costs.
Disclaimer:
Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from: $126,200 to $264,100 per annum. May be eligible for bonus, equity, and compensation deferral.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC5
About Us
Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
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Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
