Academic Services Officer I/II
Wayne State University is searching for an experiencedAcademic Services Officer I/IIat its Detroit campus location.
Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted commitment to excellence, collaboration, integrity, diversity and inclusion creates exceptional educational opportunities which prepare students for success in a global society.
Essential functions (job duties):
Job Purpose:
The Colonel Gregory Gadson Office of Military and Veterans Academic Excellence (Gadson OMVAE), in partnership with the University Advising Center (UAC), seeks an Academic Services Officer I/II to join its dedicated team of professionals providing high-quality, student-centered, and culturally responsive support.
This position will be primarily housed within Gadson OMVAE and will provide supplemental academic advising, outreach, transition support, and student-success programming for Wayne State University's veteran and military-connected student population. The successful candidate will also support the daily operations of the Student Veterans Resource Center and serve as a liaison between military-connected students, academic departments, and other University offices.
In addition, the position will serve as a member of the UAC's Pre-Med and Health Science Center (PMHSC), providing academic advising and programming to students pursuing pre-nursing, pre-medical, pre-dental, and pre-physician assistant pathways.
The Academic Services Officer I/II will report to the Senior Director of University Advising and will work closely with Gadson OMVAE leadership regarding the position's military-connected student support responsibilities.
Essential Functions:
· Support the academic onboarding of Wayne State University's veteran and military-connected student population.
· Provide initial and ongoing supplemental academic advising, outreach, transition support, and student-success programming for veterans and military-connected dependents.
· Create a welcoming environment that promotes belonging, engagement, persistence, and academic success.
· Coordinate the veteran holistic admissions review process, including application review, consultation, admitted-student tracking, monitoring, and outreach.
· Develop and distribute communications, alerts, and programming related to student success, enrollment, scholarships, military-connected benefits, and campus opportunities in coordination with the Gadson OMVAE benefits-certification team.
· Build collaborative relationships and serve as a point-of-contact liaison to academic departments and other University offices regarding individual and collective military-connected student needs and concerns.
· Support the daily operations, programming, and student engagement activities of the Student Veterans Resource Center.
· Assist military-connected students with navigating University policies, academic requirements, and campus resources.
· Help students balance academic responsibilities with employment, family, military service, and other life commitments.
· Coordinate Primary School Letter documentation for students seeking approval to complete coursework at another institution.
· Provide advising and support to students preparing for nursing, medical, dental, and physician assistant programs within the WSU Pre-Med and Health Science Center
· Assist students with prerequisite course planning, co-curricular development, patient-care experience requirements, testing, assessments, and the application process for professional programs.
· Assist students exploring alternative academic and career pathways, including career changers and students reconsidering their intended professional program.
· Participate in WSU Open Houses, admission yield events, orientation programs, and other outreach initiatives supporting Gadson OMVAE and PMHSC priorities.
· Support the University Advising Center with New Student Orientation, including early outreach, course scheduling assistance, and advising presentations.
· Make appropriate referrals to academic, financial, personal, career, and other student-support offices.
· Maintain accurate and detailed advising records in the STARS student advising platform.
· Participate in regular advisor training and professional development focused on building and maintaining advising competencies.
· Perform other related duties as assigned.
Unique duties:
Qualifications:
Minimum Qualifications:
· Bachelor's degree required for Academic Services Officer I.
· Master's degree in counseling, higher education leadership, student affairs, student personnel services, or a related field required for Academic Services Officer II.
· Minimum of two years of professional experience in higher education, academic advising, student services, or a related area.
· Excellent interpersonal, oral, and written communication skills.
· Demonstrated ability to collaborate effectively across academic and administrative units.
· Experience working with diverse student populations.
· Ability to manage multiple priorities effectively and meet established deadlines.
· Experience advocating for student needs, goals, and concerns in support of student persistence, achievement, and success.
· Strong commitment to promoting educational access and achievement.
· Demonstrated decision-making, organizational, and time-management skills, with strong attention to detail.
· Ability to work occasional evening and weekend hours.
· Excellent computer skills and the ability to adapt to new software programs, student-information systems, and online resources.
Preferred Qualifications:
· Experience working with veterans, service members, military-connected dependents, or other nontraditional student populations.
· Experience providing academic advising or student-success support in a college or university setting.
· Experience with pre-health, pre-nursing, or professional-school advising.
· Experience reviewing admission applications or supporting admission and enrollment outreach.
· Experience using student-information, advising, case-management, or customer-relationship-management systems.
· Knowledge of University policies, student-support services, and referral processes.
Preferred qualifications:
School/College/Division:
Generic Division
Primary department:
H9244
Employment @type:
Regular Employee
Job @type: Full Time
Job category: Staff/Administrative
Funding/salary information:
Compensation @type: Annual Salary
Hourly rate:
Salary minimum:
Salary hire maximum:
Working conditions:
Wayne State University is a premier, public, urban research university located in the heart of Detroit, where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted commitment to excellence, collaboration, integrity, diversity, and inclusion creates exceptional educational opportunities that prepare students for success in a diverse, global society. WSU encourages applications from women, people of color, and other underrepresented groups. WSU is an affirmative action/equal opportunity employer.
Job openings:
Number of openings: 1
Reposted position: No
Reposted reason: None (New Requisition)
Prior posting/requisition number:
Background check requirements:
University policy requires certain persons who are offered employment to undergo a background check, including a criminal history check, before starting work. If you are offered employment, the university will inform you if a background check is required.
The university welcomes applications from persons with disabilities and veterans. Wayne State is an equal opportunity employer.
