Medical Receptionist

U.S. Physical Therapy • Wilkes-Barre, PA • 15h ago

Company Description

At Elite Spine and Sports Physical Therapy, we're passionate about helping our patients get back to doing what they love. We combine exceptional clinical care with a warm, welcoming atmosphere where patients and staff alike feel valued. Our team works together to create a positive, energetic environment focused on compassion, professionalism, and excellence. If you're someone who enjoys helping people, and wants to be part of a supportive team, we'd love to meet you.

Job Description

As the first point of contact for our clinic, you will be the welcoming face of our company, creating a positive and professional impression for all patients. In this role, you will efficiently manage front desk operations while providing administrative support and demonstrating a genuine commitment to customer service.

Greet and welcome patients and clients with warmth and professionalism, ensuring a positive first impression

Screen and answer incoming calls, assisting patients over the phone

Process incoming and outgoing mail, packages, and deliveries in a timely and organized manner

Maintain office supplies inventory, monitor stock levels, and place orders as needed to ensure smooth operations

Provide administrative support to various departments and team members

Handle routine inquiries with professionalism and discretion, routing problems/questions to appropriate departments

Maintain a clean, organized, and professional lobby and reception area at all times, maintain a clean clinic involving laundry, floor cleaning, dusting etc.

Utilize scheduling software and electronic medical record systems to assist in scheduling of patients and with patient's chart information

Exercise discretion and maintain confidentiality regarding sensitive company and client information

Qualifications

High school diploma or equivalent required

1-2 years of reception, administrative, or customer service experience preferred

Excellent verbal and written communication skills with strong interpersonal abilities

Proficiency in MS Office Suite (Word, Excel, Outlook) and familiarity with scheduling software

Experience with multi-line phone systems and visitor management systems

Strong organizational and time management skills with the ability to prioritize multiple tasks simultaneously

Professional appearance, demeanor, and telephone etiquette

Customer service-oriented mindset with a genuine commitment to supporting others

Ability to maintain confidentiality and exercise sound judgment in handling sensitive information

Detail-oriented with strong problem-solving skills and a proactive approach to challenges

Ability to work efficiently in a fast-paced environment while maintaining composure and professionalism

Flexible and adaptable with a collaborative approach to teamwork

Empathetic communication style with the ability to handle diverse personalities and situations with grace

Additional Information

Schedule: Monday-Thursday 10:30-6:30, Friday 8:30-4:30

Benefits: paid holidays, choice of 4 medical insurance plans (Blue Cross/Blue Shield) and Health Savings Account, vision and dental insurance options, continuing education benefit, paid time off, paid life and long term disability insurance, 401K with matching.

We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you'd like to view a copy of the company's affirmative action plan or policy statement and/or if you would like to request an accommodation due to a disability, please contact us at careers@icims.com

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