Customer Service Representative

Robert Half • Vacaville, CA • 4d ago

Description

We are looking for a Customer Service Representative to join a contract position based in Vacaville, California. In this role, you will support customers throughout the order process, respond to service inquiries effectively, and help ensure a smooth experience from order entry through delivery. This opportunity is ideal for someone who communicates clearly, stays organized in a fast-paced environment, and enjoys working collaboratively to resolve issues and support customer satisfaction.

Responsibilities:

Manage customer orders from initial entry through final completion, including the use of customer-specific online portals.

Partner with sales team members to provide account support, share important order updates, and help maintain accurate, timely service for customers.

Respond to customer questions and requests promptly by phone and in writing while delivering courteous, detail-oriented service.

Review and resolve customer concerns related to product quality, specifications, returns, credits, debits, and order discrepancies.

Coordinate with freight carriers to investigate shipment issues such as delays, shortages, damages, and tracking concerns.

Maintain organized records of customer interactions, processed orders, returns, and other service-related requests.

Support customer retention and sales efforts by providing product or service information, solving problems effectively, and involving internal teams when needed.

Build productive working relationships across departments to ensure customer needs are addressed accurately and efficiently.

Follow company policies, procedures, and safety standards while maintaining dependable attendance and consistent work quality.

Requirements - At least 1 year of experience in customer service or a related support role.

Experience handling order entry and tracking orders through completion.

Ability to operate a multi-line phone system in a detail-oriented business environment.

Strong verbal and written communication skills with a customer-focused approach.

Proven ability to manage multiple tasks, stay organized, and maintain accuracy in a fast-paced setting.

Comfort working with web-based customer portals and maintaining detailed service records.

Ability to resolve customer issues thoughtfully while balancing business needs and customer expectations. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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