Retail Service Operations Manager- Columbus, OH

Huntington National Bank • Columbus, OH • 1h ago

Description

Summary:

The Retail Service Operations Manager provides centralized coaching and support to branches to assist them with executing operational and service objectives within Huntington's moderate to low-risk appetite.

Duties & Responsibilities:

Effectively resolve problems and advise on escalations or procedure exceptions by offering solutions that align within our risk appetite.

Prepares and executes various trainings and communications for branch colleagues including Monthly Operations Service Training and Coach's Corner.

Responsible for regular communication/feedback to the Regional Service Operations Manager(s) regarding service and operational escalations and opportunities.

Assists with oversight of operations and service reporting and preparation for DM/RRM 1-1's.

Participate in projects and support initiatives that impact branches, including branch consolidations openings/closings, relocations, and Merger/Acquisition activities as assigned.

Oversees response for branch incidents including robberies, branch closures, and branch resources impacts.

Maintains knowledge of all branch related services, technology, and procedures along with completing all required training.

Collaborates with other segments and support units to ensure service and operations excellence.

Performs other duties as assigned.

Basic Qualifications:

High School Diploma or GED

5-7 years of related experience

Other:

Minimal travel

Preferred Qualifications

Bachelor's Degree

Prior branch and/or operations experience

Comfort with technology

Experience with MS Office applications

Excellent communication skills, both written and verbal

Demonstrated critical thinking skills and problem-solving ability.

Detail-oriented and thorough

Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

Yes

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

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