Description
DEPARTMENT: TECHNOLOGY SOLUTIONS
REPORTS TO: PROJECT MANAGER
Compensation for this role: $25.00 to $50.00 depending on experience
OVERVIEW:
The Service Technician in the Technology Solutions department supervises apprentices and journeymen, taking ultimate accountability for project or subset of project. This position directs the tasks of journeymen and apprentice electricians and participates in residential/commercial/industrial/ electrical construction and service work.
General Responsibilities
Works with a commitment to safety
Upholds the core values of Encore Electric
Acts as a professional and uses basic work ethics
o Comes to work on time every day with appropriate attire and tools
Keeps work area clean
Installs quality work in a neat and workmanship like manner
Treats tools with respect
Works on ladders, lifts, and elevated platforms
Identifies applicable parts and components
Keeps up with changing technology
Keeps up with the codes and standards as appropriate
Wears tools at all required times
Specific Responsibilities:
Represent Encore Electric, Inc. to the client by a clean and neat appearance on the job including all Encore branded items
Treat client with highest degree of respect and works to develop a partnership environment
Investigate and problem solve to determine the most efficient way to install changes to existing service
Perform electrical work alone, or with others, and make judgment calls in the field prior to contacting service managers
Determine client needs and most effective way to meet them
Estimate the general amount of time and material to complete service tasks
Must communicate with Service Manager on a frequent basis regarding scheduling and work progress
Obtain and order own commodity material and some non-commodity material
Work well around building owners and tenants to perform job representing Encore in a professional manner
Determine what is necessary to accomplish tasks and meet NEC and NFPA 70E standards as well as any other requirements as per the Authority Having Jurisdiction while meeting budgetary guidelines
Communicate with vendors, service managers and other contractors to assure jobs are completed within scope and budget
Contact clients to confirm appointments set by service manager
Follow up with service manager to obtain job numbers
Must make every effort to meet budget
Understand the scope of work quoted by obtaining information on the estimate from the service manager
Notify service manager if changes to scope are being requested or required
Must be flexible with hours, shifts and geographic locations with reasonable notice, such as:
o On-call 24 hours a day, 7 days a week 2 weeks every 3 months
o Work is performed throughout the State and could possibly be throughout the Western United States
Responsible to make sure company vehicle is properly cleaned and maintained
Responsible for continuing their education within the electrical field and in their career path
Maintain clean, proper tools and inventory ensuring equipment is in good working order
Use tech support and company resources to troubleshoot problems
Must adhere to strict attendance requirements and dress in appropriate company attire
Specific Responsibilities for AV
Must have experience interfacing with clients and contractors
Must have some experience with various AV control systems ex: (Crestron, Xtron & QSC etc.)
Must be familiar with testing equipment ex: continuity testing and signal testing
Experience with networks
1-2 years as an AV technician preferred
Specific Responsibilities for Security
High level of experience with Access Control and/or IP Video installations, testing, commissioning and troubleshooting preferably Milestone & Open Options
Basic network configuration
Creating processes to break complex projects down to their component levels
Solid understanding of common industry tools including applicable testing equipment
Verifying security system functionality by testing equipment, connections and signals
Willingness to participate in an afterhours on-call rotation schedule
1-2 years as a physical security technician required
Specific Responsibilities for Telecom
Read and interpret detailed specifications and drawings, blueprints, schematics, and method of procedures (MOPs)
Install Frame and rack builds
Run multiple cable @types including power, fiber, and network transmission; Use a variety of specific connectors and terminating procedures Lacing, stitching, sewing cables
Terminate DC power, rectifiers, PDUs, BDFB/BDCBBs, inverters, converters, rand associated infrastructure used in telecommunications networks
Terminate cables using RJ45 connectors
Specific Responsibilities for BAS
Commercial HVAC trouble shooting skills
Knowledge of HVAC systems, pumps, towers, chillers, metering system steam, electric, CO, air flows, VAV systems, etc.
Proficient with test meters and wiring diagrams
Installation of controllers, communications wiring, conduit and field devices in workman like manner
Attend project specific progress meetings as needed and forward pertinent information to PM - Perform preventative maintenance and diagnostics on automation system and components according to service agreement contracts
Complete and submit written service orders and reports covering all aspects of each assignment and activity
Performs other duties as assigned
Knowledge, Skills and Abilities:
Knowledge of:
Technical knowledge of major and minor electrical materials and their uses
Electrical drawings and coordination of drawings
The National Electric Code and the use of NFPA-70 E
When to contact service manager and when to make a decision on your own
Wiring systems and how to perform all phases of project installation
Basic electrical troubleshooting
Materials
The relationship between wholesale, distribution and retail to determine the best relationship to save the company and client money
Knowledge of troubleshooting techniques and components involved in entire basic electrical systems
Parts available and appropriate use
Commercial electrical construction
Tools, tool uses, and repair techniques
Safety requirements and specialized training and certification
Skill in:
Being sensitive to client urgency
Being sensitive to client relationships
Being sensitive to client budget
Acting as a professional
Being assertive and proactive
Decision making
Reading and writing
Prioritizing and reprioritizing to meet job needs
Problem solving
Operating a computer
Organizing work to accomplish tasks
Managing stress to carry out the work assignment
Estimating resources needed to complete required tasks
Reading and interpreting blueprints
Time management
Tracking numbers and bits of data relevant to the work assignment
Managing equipment
Establishing and maintaining effective working relationships with vendors, contractors, supervisors and employees, and above all, clients
Effective written and oral communication enough to be able to elicit and communicate information and achieve understanding in emergency and other situations
Performing the above duties within budgetary guidelines
Installing the work
Starting and completing tasks including paperwork within 24-48 hours (time sheets, safety audits, paperwork requiring client signature, material returned, etc.)
Physical Requirements:
Driving
Sitting
Climbing
Lifting (up to 50 lbs)
Standing
Stooping
Vision acuity (near and far and without color deficiencies)
Walking
Requirements:
Requires at least one year of 1-2 years' experience in a specific related field. Motor Vehicle Record and Colorado Driver's license required.
Benefits of this role:
Encore Electric provides excellent benefits for our employees, including: medical, dental, and vision plans, disability, and life insurance, employee-matched 401(k), paid time off (PTO), an employee assistance program that includes counseling, legal, and financial advice.
Encore also provides a generous employee referral program, and access to technical, safety, personal finance, and leadership training through Encore University, Encore's in house training program.
This position is eligible for cell phone allowances.
Applications will close for this position on: October 1, 2026 or until role has been successfully filled.
For questions regarding this role, please contact : recruiting@encoreelectric.com
To request an accommodation during the application process, please contact HR@EncoreElectric.com .
Encore Electric, Inc. is an EOE, including disability/vets.
Encore Electric, Inc. is an EOE, including disability/vets.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
