Customer Service Representative

Robert Half • San Marcos, CA • 1h ago

Description We are looking for a Customer Service Representative to join our team in San Marcos, California, on a Contract basis. This position supports customers throughout the order lifecycle by providing timely updates, resolving service concerns, and helping ensure accurate, on-time fulfillment. The ideal candidate brings strong communication skills, attention to detail, and a customer-first mindset when working with both clients and internal teams.

Responsibilities:

Manage customer orders from initial entry through final processing, ensuring all details are complete and accurate.

Keep customers informed on order progress, product availability, shipment timing, tracking details, and expected delivery schedules.

Prepare and distribute order-related documentation, including confirmations and shipping paperwork.

Update existing orders as needed and communicate revisions clearly to customers and cross-functional partners.

Work closely with sales, purchasing, inventory, warehouse, and shipping teams to support timely and accurate order fulfillment.

Arrange shipment timing with warehouse locations and assist in coordinating deliveries.

Track outstanding orders and take initiative to address delays, stock issues, or other service disruptions before they escalate.

Support customers with transportation-related concerns such as damaged deliveries, freight questions, and claim follow-up.

Handle sensitive or unexpected customer updates with professionalism, empathy, and a focus on practical resolution.

Maintain accurate records in company systems and provide general administrative and customer support as needed. Requirements - Prior experience in customer service, call center support, or a similar client-facing role.

Background in order entry and order management with strong accuracy and follow-through.

Ability to manage inbound and outbound customer communication with strong attention to detail.

Strong verbal and written communication skills with the ability to explain updates clearly and tactfully.

High attention to detail and the ability to perform quality checks on order information and documentation.

Comfortable coordinating with multiple departments to resolve issues and meet customer needs.

Proficiency with standard business systems and data entry tools used for customer and order records. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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