Back to Jobs search

Customer Service Rep (73568)

SouthEast Bank • Knoxville, TN • 5h ago

Level Experienced

Position Type Full Time

Education Level High School

Category Banking

Description

BASIC FUNCTION:

Customer Service Representatives are often the first to interact with new customers and the ones that help them form an opinion of the bank. By having a conversation and understanding what a customer needs the CSR can recommend and open personalized product and service solutions that address those needs. The most important job as the face of SouthEast Bank is to build a long-lasting relationship that helps us match customers with the solutions, they need to help them reach their financial goals.

ESSENTIAL FUNCTIONS:

Primary focus is assisting with clients sales opportunities with additional activities related to service needs, based on over needs of the branch.

Use resources to conduct effective client conversations in person and on the telephone and open retail accounts.

Provide financial solutions that meet client needs

Referring to other lines of business partners for additional solutions. Partners include, but are not limited to: Customer Care Representative, Mortgage, ELFI, Treasury Services, and Merchant Services.

Cross-sell bank products and services based on customer needs, in accordance with the banks program standards.

Ensure compliance with internal controls, operational procedures, and risk management policies.

Purse on-going education of SouthEast Bank products, services, other lines of business, and federal regulations.

Make proactive outbound calls to clients and prospects.

Carry out other duties as requested or assigned.

SKILLS AND KNOWLEDGE:

Tact and diplomacy in dealing with both customers and employees

Strong organizational, communication, and computer skills

Detail orientated

Knowledge of bank regulations

Pleasant telephone manner

Problem solving skills

Multitasking

WORKING CONDITIONS:

Sitting for long periods of time; standing and walking periodically.

Lift 10-20lbs periodically.

REQUIREMENTS:

High school diploma or equivalent, required.

Associates or bachelors degree, preferred.

Banking customer service experience, preferred.

Retail banking experience, preferred.

Maintain up-to-date knowledge of and adhere to all state and federal regulations that pertain to this position including but not limited to Bank Secrecy Act, Consumer Privacy and Fair Lending.

Working knowledge of state and federal regulations including but not limited to Bank Secrecy Act, Consumer Privacy and Fair Lending along with industry best practices that pertain to this position.

SouthEast Bank is an equal opportunity employer. It is our policy to treat all individuals equally, regardless of race, color, religion, sex, gender, national origin, disability, age, genetic information, sexual orientation, transgender/gender identity, sexual preference, or service in the armed forces.

Similar Jobs

Customer Service Associate - Temporary

Walgreens • Clinton, TN • 5h ago

Management & Administrative

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Enga...

5h ago

Go to Apply

CLUB Customer Service Outfitter

Cabela's • Sevierville, TN • 5h ago

Management & Administrative

Sevierville, TN Part time R264087 POSITION SUMMARY: The CLUB Customer Service Outfitter provides world class customer service for our guests while presenting customers with the benefits of becoming a CLUB Member. The CLU...

5h ago

Go to Apply

Meat Clerk

Kroger Family of Companies • Knoxville, TN • 8h ago

Management & Administrative

Perform general clean-up and stock work in the Meat department and provide customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. RESPONSIBILITIES Wait on...

8h ago

Go to Apply

Sales Manager (Part Time)

Carter's/OshKosh • Pigeon Forge, TN • 3d ago

Management & Administrative

If you are a CURRENT Carter's employee, do not apply via this external application. Search "Browse Jobs" in Workday to apply internally. Love what you do. Carter's Careers. As a Part Time Sales Manager, you will be the f...

3d ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Alcoa, TN • 3d ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

3d ago

Go to Apply

Customer Service Associate

Walgreens • Farragut, TN • 4d ago

Management & Administrative

4d ago

Go to Apply

Senior Product Manager (73546)

SouthEast Bank • Knoxville, TN • 4d ago

Management & Administrative

Position Type Full Time Description GENERAL FUNCTION: Manage the Bank's private student loan products to ensure that ELFI consistently invests in the highest-value products and opportunities for our customers and our bus...

4d ago

Go to Apply

- Consultant

COOLSOFT • Knoxville, TN • 5d ago

Management & Administrative

Consultant (Jobs in Knoxville, TN) Requirement id 158957 Job title Consultant Job location in Knoxville, TN Skills required Bachelors Degree, Teaching Skills, -, Open Date 25-Aug-2026 Close Date Job @type Contract Durati...

5d ago

Go to Apply

Customer Service Representative

US Foods • Knoxville, TN • 6d ago

Management & Administrative

Hybrid Worker Salem VA Montgomery AL Tampa FL Atlanta Metro GA Fort Mill SC Charlotte NC Jackson MS Little Rock AR West Virginia WV Roanoke VA Memphis TN Port Orange FL Columbia SC Knoxville TN Raleigh NC New Orleans LA...

6d ago

Go to Apply

Materials Clerk

ManpowerGroup • Knoxville, TN • 6d ago

Management & Administrative

Our client, a leading logistics organization, is seeking a Materials Clerk to join their team. As a Materials Clerk, you will be part of the Logistics Department supporting the shipping, receiving, inventory management,...

6d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)