Fraud Detection Sr Specialist- OLB

Citizens • Johnston, RI • 1h ago

Description

As a Fraud Detection Sr. Specialist, you'll play a pivotal role in our Fraud Detection group, one of our most critical departments at Citizens. Our team is dedicated to protecting our customers, maintaining the highest standards of service, and ensuring the integrity of financial transactions.

Our best Fraud Detection colleagues have an analytical mindset and like to work proactively and independently in a fast-paced environment. You'll review products for the prevention and detection of possible fraud and are responsible for research and analysis of account activity to assess levels of risk. You'll apply knowledge of compliance and verification procedures to effectively perform assigned work and take a holistic review of a customer's account. This role is responsible for tracking and actioning cases within required timeframes, as determined by regulatory guidelines and internal requirements. The best course of action for compromised accounts and recommendations will be applied to restore account integrity and resolve fraudulent activity.

Primary responsibilities include

Perform moderately complex analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities.

Review accounts for fraudulent activity and take appropriate actions per department procedures.

Meet internal SLAs, maintain a high diligence, maintain the ability to document clear and detailed comments regarding investigation results.

Interactions with external customers, department colleagues and internal/external business partners.

Resolve findings through independent research, as well as direct interaction with external customers, department colleagues, and business partners, with a strong focus on customer satisfaction.

Qualifications, Education, Certifications and/or Other Professional Credentials

Required Qualifications

High school degree or equivalent, required

1 year of Fraud investigations experience.

Strong organized, technical, and analytical skills.

Ability to multi-task and to function efficiently in a high volume, fast-paced, deadline-oriented environment.

Ability to learn and apply new concepts quickly.

Excellent communication and customer experience skills (written and verbal).

Ability to identify fraud trends and enhanced account reviews.

Experience with monitoring, reviewing, and analyzing account activity to identify fraud or suspicious activity.

Preferred Qualifications

Associate degree, preferred

3+ years of Banking, Professional experience in analysis and/or financial services industry.

Maintain knowledge of the bank's products, services, customers and geographic locations, and the potential fraud risks associated with those activities.

Experience with monitoring, reviewing, and analyzing account activity to identify fraud or suspicious activity.

Hours and Work Schedule

Hours per Week: 40

Work Schedule: 10:30am-7pm position requires working 3 days in office (2 from home)

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Similar Jobs

Paralegal

Robert Half • Providence, RI • 4d ago

Legal & Paralegal

Description We are looking for an experienced Paralegal to join a plaintiff-focused litigation practice in Providence, Rhode Island. In this role, you will provide comprehensive support to attorneys throughout the life c...

4d ago

Go to Apply

Attorney/Lawyer

Robert Half • Providence, RI • 1w ago

Legal & Paralegal

Description We are looking for an accomplished Attorney/Lawyer to join a respected plaintiff-side practice in Providence, Rhode Island. This opportunity is ideal for a lawyer who thrives in a collaborative environment wh...

1w ago

Go to Apply

Data Center Managing Counsel

Oracle • Providence, RI • 1w ago

Legal & Paralegal

Job Description The Data Center legal team within Oracle's legal department is responsible for providing legal support for complex data center arrangements, including for colocation, build-to-suit leases, networking, and...

1w ago

Go to Apply

Industrial OEM Sales Manager

Teufelberger Fiber Rope Corp • Fall River, MA • 1w ago

Legal & Paralegal

Responsibilities Job Overview We are seeking an experienced, results-driven Sales Manager, specializing in Industrial OEM markets. The successful candidate will bring several years of successful B2B sales experience in m...

1w ago

Go to Apply

ICITAP Senior Law Enforcement Development Coordinator

Amentum • Providence, RI • 1w ago

Legal & Paralegal

Amentum is a premier global services partner supporting critical programs of national significance across defense, security, intelligence, energy, and environment. Amentum draws from a century-old heritage of operational...

1w ago

Go to Apply

Senior Attorney, Enterprise Sales

Lumen • Providence, RI • 1w ago

Legal & Paralegal

Lumen is the trusted network for the AI-powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high-performance connectivity across cloud,...

1w ago

Go to Apply

Sr. Content Marketing Manager - Industrial (B2B)

Siemens • Providence, RI • 1w ago

Legal & Paralegal

Intelligence Center X is Siemens Digital Industries Software's agentic enterprise system, empowering companies to embed agents alongside people with the @context, intelligence, orchestration and governance they need to d...

1w ago

Go to Apply

Industrial Maintenance Technician - 3rd Shift

Altium Packaging • Franklin, MA • 1w ago

Legal & Paralegal

Franklin, MA Full time R21074 Location Address: 1253 W Central Street, Franklin, Massachusetts 02038 Work Shift: 8hr-3rd Shift (United States of America) As a fully competent Industrial Maintenance Technician, incumbent...

1w ago

Go to Apply

Commercial Attorney, Vylla

Vylla Title • Providence, RI • 2w ago

Legal & Paralegal

Come join our amazing team and work from home! The Vylla Commercial Attorney will provide practical, business-focused legal counsel on commercial real estate matters, including acquisitions, dispositions, leasing, financ...

2w ago

Go to Apply

Associate Director, Manufacturing Engineering & Industrialization

BD (Becton, Dickinson and Company) • Warwick, RI • 2w ago

Legal & Paralegal

We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination a...

2w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)