Back to Jobs search

Hotel Guest Service Rep

Kinseth Hospitality Companies • Menomonee Falls, WI • 4h ago

What we offer:

Health, Dental, Vision and other benefits available after 60 days

DailyPay

401k

Paid Training

Paid PTO

Referral program

Discounts at all Kinseth Hotel Corporation hotels and restaurants

SUMMARY

Provides customer service to guests of hotel by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Greets, registers, suggestively sells hotel rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner.

Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy.

Date stamps, sorts, and racks incoming mail, faxes and messages.

Records and communicates hotel guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner.

Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions.

Accurately checks out guests and communicates departures with housekeeping staff.

Accurately computes bill, collects payment, makes change for guests and makes deposits according to KHC cash handling procedures.

Makes, confirms and cancels reservations via telephone, computer and in writing.

Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures.

Posts charges such as room, food, liquor, or telephone, to ledger.

Deposits guests' valuables in hotel safe or safe deposit box.

Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained.

Maintains the cleanliness and organization of the hotel lobby and front desk area.

KHC POLICIES: Responsible for following all KHC policies and procedures as set forth in the KHC handbook, KHC Front Desk Procedure Manual and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Similar Jobs

barista - Store# 09969, 27TH ST & S

Starbucks • Franklin, WI • 12h ago

Retail & Hospitality

Job ID: 260063377 Job Function: Barista Pay: $15.25 - $17.31 per hour Job Category: Retail Stores Job Level: Individual Contributor Crafting the world's finest coffee, one meaningful moment at a time We believe in creati...

12h ago

Go to Apply

barista - Store# 09618, MEQUON RD & SQUIRE

Starbucks • Germantown, WI • 12h ago

Retail & Hospitality

Job ID: 260063210 Job Function: Barista Pay: $15.25 - $17.31 per hour Job Category: Retail Stores Job Level: Individual Contributor Crafting the world's finest coffee, one meaningful moment at a time We believe in creati...

12h ago

Go to Apply

barista - Store# 10247, OCONOMOWOC AND NORTH SUMMIT

Starbucks • Oconomowoc, WI • 12h ago

Retail & Hospitality

Job ID: 260063453 Job Function: Barista Pay: $15.25 - $17.31 per hour Job Category: Retail Stores Job Level: Individual Contributor Crafting the world's finest coffee, one meaningful moment at a time We believe in creati...

12h ago

Go to Apply

Buyer II - Direct Materials - Sterling P

STERLING PHARMA SOLUTIONS • Germantown, WI • 14h ago

Retail & Hospitality

JOB REQUIREMENTS: Number of Openings: 1 Job Title: Buyer II - Direct Materials - Sterling Pharma Solutions Occupational Category: Please choose the most appropriate choice based on the Job Title and Description. Duties a...

14h ago

Go to Apply

barista - Store# 08778, OAK CREEK

Starbucks • Oak Creek, WI • 14h ago

Retail & Hospitality

Job ID: 260063848 Job Function: Barista Pay: $15.25 - $17.31 per hour Job Category: Retail Stores Job Level: Individual Contributor Crafting the world's finest coffee, one meaningful moment at a time We believe in creati...

14h ago

Go to Apply

Barista - Specialty Coffee - Mayfair

Nordstrom • Wauwatosa, WI • 14h ago

Retail & Hospitality

Wauwatosa, WI Variable R-870119 Job Description The ideal barista is motivated, outgoing and committed to providing outstanding customer service every day. A day in the life... Prepare and serve beverages and food items...

14h ago

Go to Apply

Cook

Healthcare Services Group, Inc. • Port Washington, WI • 15h ago

Retail & Hospitality

Overview Role: Cook Join Healthcare Services Group (HCSG) as a Cook, where you will play a vital role in preparing and cooking nutritious meals for residents in a long-term care facility. At HCSG, we are passionate about...

15h ago

Go to Apply

Store Sales Associate

PPG ARCHITECTURAL FINISHES INC • Milwaukee, WI • 16h ago

Retail & Hospitality

JOB REQUIREMENTS: Description The Opportunity The Store Sales Associate is a key member of the US Commercial team and plays an important role in delivering an exceptional customer experience in a fast-paced retail enviro...

16h ago

Go to Apply

Retail Sales Associate

Verizon Wireless • Milwaukee, WI • 16h ago

Retail & Hospitality

JOB REQUIREMENTS: When you join Verizon You want more out of a career. A place to share your ideas freely - even if they\'re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and e...

16h ago

Go to Apply

Retail Sales Associate - Menomonee Falls

BATTERIES PLUS LLC • Menomonee Falls, WI • 16h ago

Retail & Hospitality

JOB REQUIREMENTS: What You\'ll Do Greet customers and provide friendly, knowledgeable service. Assess customer needs, recommend products, and explain promotions or warranties. Perform sales transactions, operate the regi...

16h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)