Customer Relations Representative

Robert Half • San Diego, CA • 1h ago

Description We are looking for a Customer Relations Representative to support customers by managing incoming calls, documenting claim-related details, and helping ensure each interaction is handled with accuracy and care. This Long-term Contract position is based in San Diego, California, and is ideal for someone who communicates clearly, stays organized in a fast-paced environment, and enjoys solving service-related issues. The person in this role will work closely with internal teams to route inquiries appropriately, maintain complete records, and contribute to a dependable customer experience.

Responsibilities:

Respond to inbound customer calls and gather essential information related to first reports of injury with a high level of accuracy.

Enter claim and service details into internal platforms while maintaining complete and well-organized records.

Use attentive listening and thoughtful follow-up questions to understand concerns and provide effective support.

Direct inquiries to the correct departments and coordinate with internal partners to help resolve outstanding service matters.

Identify service or workflow concerns early and communicate them to Customer Care leadership to reduce interruptions.

Follow established policies, training expectations, supervisory guidance, and applicable regulations in all customer interactions.

Build working knowledge of company procedures and service practices to improve response quality and efficiency. Requirements - At least 1 year of experience in customer service, administrative support, or a related office-based role.

Strong verbal and written communication skills with the ability to manage multiple tasks at once.

Demonstrated ability to address customer concerns professionally and apply sound problem-solving skills.

Comfortable performing data entry work with close attention to detail and record accuracy.

Ability to work effectively with cross-functional teams and escalate issues when needed.

High school diploma or equivalent is required; additional college education is an advantage.

Experience handling inbound calls, claim-related documentation, or administrative assistance is preferred. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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