Summary The Teller (Agent Cashier) is located within Fiscal for the West Palm Beach VA Healthcare System (WPBVAHCS), within the VA Sunshine Healthcare Network (VISN 8). The facility supports inpatient, outpatient, and community-based services and processes a high volume of financial transactions involving veterans, employees, and external entities. Responsibilities The incumbent serves as an Agent Cashier (Teller) responsible for performing authorized cashiering, disbursing, and related accounting functions in accordance with Department of Veterans Affairs (VA) and U.S. Department of the Treasury regulations. The position requires independent performance of fiscal duties involving the collection, custody, disbursement, and control of public funds. The incumbent exercises judgment, maintains strict accountability, and assumes personal financial responsibility for all funds entrusted. Additional Duties Include But Not Limited To: Receives, examines, and records all forms of payments, including cash, checks, electronic funds transfers, and other negotiable instruments. Transactions include but are not limited to: first party patient copayments (Means Test, pharmacy, inpatient/outpatient), third party insurance collections, debts owed to the U.S. Government, Personal Funds of Patients (PFOP), and General Post Fund (GPF) deposits. Performs authorized disbursements in accordance with established delegations, including beneficiary travel reimbursements, employee travel advances, patient refunds, incentive therapy payments, and issuance of convenience checks or third-party drafts. Examines vouchers, invoices, and supporting documents for accuracy, proper authorization, correct fund citation, and compliance with VA, Treasury, and GAO regulatory requirements. Determines the negotiability and authenticity of negotiable instruments, adequacy of identification, and validity of signatures. Verifies endorsement and ensures all required documentation accompanies each transaction. Maintains accountability for an assigned cash advance fund and is personally responsible for safeguarding Treasury funds received through the Lead Agent Cashier. Balances all transactions daily to ensure proper recording, reconciliation, and reporting. Issues prenumbered, accountable receipts for all remittances, ensuring correct appropriation codes and maintenance of all control documents and supply of accountable forms. Determines the need for replenishment of funds based upon analysis of disbursements, anticipated obligations, and established schedules. Submits replenishment requests as necessary through approved channels. Processes all cash collections and disbursements using standard automated financial systems (e.g., VistA, IFCAP, or successor systems), ensuring transactions are posted, balanced, and reconciled in accordance with internal control standards. Balances daily cash receipts, disbursements, and negotiable instruments to official system records and reconciliation reports. Prepares and processes daily deposits in compliance with Treasury and VA policies, coordinating with financial institutions or armored car services as applicable. Initiates and tracks replenishment of funds through authorized fiscal channels and maintains detailed documentation of all replenishment actions. Reviews and researches discrepancies or variances, prepares reports of findings, and provides documentation to accounting staff or supervisory officials. Maintains all required financial records and logs, including accountability ledgers, cash reconciliation reports, check/draft inventories, and deposit documentation. Provides technical assistance to accounting technicians and participates in monthly account reconciliations and reporting to the Austin Finance Center Provides courteous and professional assistance to veterans, employees, visitors, and vendors regarding payments, account balances, refund status, and related matters. Explains financial policies, payment procedures, and cash handling processes clearly and accurately. Maintains composure and professionalism in handling sensitive or emotional customer interactions in accordance with VA customer service standards. Coordinates with internal services such as Fiscal, Revenue, Pharmacy, and Travel to resolve discrepancies, verify information, or complete transaction processing. Ensures the security of the Agent Cashier area by restricting access and maintaining control over cash, negotiable instruments, and accountable forms. Applies knowledge of Treasury and VA regulations, accounting principles, and banking practices related to cash management, disbursing operations, and financial accountability. Exercises independent judgment to resolve technical or procedural problems not covered by established guidelines. Implements and ensures compliance with new or modified VA financial management programs, including electronic payment systems, credit card transactions, and third party collection programs. Work Schedule: Monday through Friday, 8:00 am to 4:30 pm. Virtual: This is not a virtual position. Position Description/PD#: Teller (Agent Cashier)/PD031250 Relocation/Recruitment Incentives: Not Authorized. Critical Skills Incentive (CSI): Not Approved. Permanent Change of Station (PCS): Not Authorized. Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/04/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-6 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-5) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Responsible for the balancing of funds, identifying discrepancies and initiation action to effect proper reconciliation Experience using automated systems to reconcile errors that require an understanding of non-standard procedures Use of a wide variety of documents in connection with disbursements, determining their completeness and acceptability for cash payments Accountable to the treasury department for a cash advance of $5000 which acts as the revolving fund. Considering amount, number and frequency of withdrawals, determines when a replenishment voucher should be prepared to replenish advance Assumes personal liability for shortness of funds You will be rated on the following Competencies for this position: Accountability: Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for mistakes. Complies with established control systems and rules. Attention to Detail: Is thorough when performing work and conscientious about attending to detail. Technical Competence: Understands and appropriately applies procedures, requirements, regulations, and policies related to specialized expertise (for example, engineering, physical science, law, or accounting); maintains credibility with others on technical matters. Integrity/Honesty: Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary, performed at a desk or cashier window, with periodic walking, standing, and bending. Manual dexterity is required for counting currency, handling negotiable instruments, and operating office machines such as computers, adding machines, and cash drawers. The employee must occasionally lift and carry light objects such as coin trays or deposit bags. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Whole Health Statement: The VA Sunshine Healthcare Network (VISN 8) advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model that is based in a partnership across time, seeking to create a personalized health plan for each Veteran. This is done in the @context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.
