Customer Service Representative

Zimmer Biomet • Jacksonville, FL • 1h ago

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.

What You Can Expect

Responsible for processing orders, quotations, returns, credits, invoices, and other shipping documents. Answer inquiries and provide information to customers, visitors, and Health Care Professionals regarding activities, offices, and employees within the organization. Performs varied and diverse office clerical duties. Requires knowledge of office systems and office procedures. Duties may include a combination of answering telephones, purchase order processing, typing, office machine operation, document scanning, and filing.

This is a hybrid position, but will require 100% on-site presence for a minimum of the first 3 months during training.

Once training is complete, you will shift to a schedule of 2 days in office, 3 days working from home.

This hybrid arrangement is subject to change at any time.

Training schedule is M-F 8am-5pm - hours after training are 9am-6pm with a possible rotating shift of 10am-7pm

How You'll Create Impact

Review files, records, and other documents to obtain information to respond to requests.

Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.

Coordinate billing with customers to request/receive purchase orders.

Process purchase orders and order restock of inventory.

Answer pricing and product inquiries.

Prepare customer pricing proposals (quotes) for Company product lines.

Assist in obtaining necessary information from the applicable system used for pricing and sales analysis, bid preparation, sales reporting, and special projects.

Execute contract maintenance and inform customers of pricing contract changes

Process emergency orders.

Other duties as assigned

What Makes You Stand Out

Excellent telephone skills and the ability to handle multiple daily telephone calls in a positive manner

Ability to develop and maintain positive relationship with dealers, customers, subsidiaries, U.S. divisions, and outside service companies (banks, transportation companies, freight forwarders)

Excellent verbal and written communication skills

Ability to write legibly with correct spelling, grammar, and punctuation

Ability to analyze situations and resolve problems (i.e., consolidate shipments from various suppliers and ensure documentation for export is correct)

Effective working in teams to achieve the department's objectives

Your Background

High School Diploma or equivalent

One Year of prior Customer Service experience preferred

Physical Requirements

Travel Expectations

Less than 5%

This role has a pay range of $19-21/hr + bonus

EOE/M/F/Vet/Disability

Go to Apply

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