Medical Receptionist

U.S. Physical Therapy • Burleson, TX • 6h ago

Company Description

Green Oaks Physical Therapy (GOPT) has provided exceptional outpatient orthopedic care in the DFW metroplex for twenty-five years! Founded by Physical Therapists in 2000, GOPT now has 17 locations, allowing us to serve the people in our communities with compassionate and competent care. We have an immediate need for a full-time Medical Receptionist.

Job Description

We're looking for a compassionate and organized Medical Receptionist to join our healthcare team in Grand Prairie, United States. As the first point of contact for our patients, you'll play a vital role in creating a welcoming and efficient experience. Your enthusiasm, attention to detail, and commitment to excellent customer service will help ensure smooth operations and positive patient interactions throughout their visit.

Greet patients with a warm, professional demeanor and direct them through the check-in process

Answer and manage incoming phone calls, responding to inquiries and scheduling appointments with accuracy and courtesy

Utilize electronic scheduling systems to book, confirm, and reschedule patient appointments efficiently

Perform accurate data entry and maintain organized patient records in compliance with HIPAA regulations

Validate and update patient personal and financial information with attention to detail

Verify insurance benefits and coverage to ensure accurate billing and patient understanding

Process payments over the counter, handle cash transactions, and maintain financial records

Prepare, file, and fax patient documents while maintaining strict confidentiality

Collaborate with clinical and administrative team members to support seamless patient flow

Multitask effectively during peak hours while maintaining composure and professionalism

Perform additional duties as assigned to support the overall success of the organization

Qualifications

High school diploma or equivalent

1+ years of experience in a medical front office environment

Excellent verbal and written communication skills

Proficient in Microsoft Word and Excel

Strong telephone etiquette and customer service skills

Experience with electronic health records (EHR) and medical software systems (preferred)

Knowledge of HIPAA compliance and patient confidentiality requirements

Ability to multitask and prioritize in a fast-paced environment

Exceptional time management and organizational skills

Meticulous attention to detail with strong accuracy in data entry

Team player attitude with a collaborative and supportive approach

Flexible, reliable, and adaptable to changing priorities

Professional demeanor with empathy and patience when interacting with patients

Problem-solving skills and ability to handle challenging situations with composure

Proficiency in cash handling and basic financial transactions

Additional Information

Green Oaks Physical Therapy values the well-being of our patients and our employees. We are committed to our patients' timely recovery and prevention of future impairments as well as the growth and success of our therapists. We accomplish this by carefully selecting compassionate, dedicated, and team-oriented staff. We are a team of therapist-owned outpatient physical therapy clinics specializing in general orthopedics and sports medicine, with 25 years of well-qualified therapy experience. Step inside any of our locations, and you'll feel a culture of care, professionalism, and human connection. If you are eager to learn and enjoy caring for patients from diagnosis through full recovery, we invite you to apply today!

We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you'd like to view a copy of the company's affirmative action plan or policy statement and/or if you would like to request an accommodation due to a disability, please contact us at careers@icims.com

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