Customer Service Professional

Sound Approach, LLC • Yorktown, VA • 2h ago

We are looking for a motivated full-time individual to support our e-commerce business based in Yorktown, Virginia. The ideal candidate will be excited about becoming part of our team, long-term. We sell audio and video gear for home theater and audiophile clients.

The primary role of the Customer Service Rep is to process, track and ship orders. Other duties will be to handle phone calls and emails. In addition to orders you will be trained to build product pages to include text, photos, and pricing. Also, help with managing the existing product lines on our website.

It is important you are able multi-task and work within a collaborative office environment. As well, be self-motivated with an eye for detail.

What we are looking for:

Strong understanding of the Internet: eBay, Amazon, and e-commerce platforms (i.e. Magento)

Knowledge and experience with Microsoft Office (Outlook, Word, and Excel)

Adobe knowledge is helpful, but not required (Photoshop, Illustrator, InDesign)

Strong data organizational skill-set

Ability to help with boxing and shipping orders

Preferably have knowledge of SEO and Google Analytics

Will become familiar with home audio equipment as it relates to accurate and informative product listings

Must have professional phone communication skills.

Must have reliable transportation and be dependable

We are looking for a long-term team member; someone who wants to grow with the company.

We strive to keep our work place a positive and fun environment, while completing duties in a timely fashion.

If you feel that you would make a good fit with our close-knit group, please submit your resume with a sentence, or two, on why you want to become part of our team.

Full Time Position: Monday-Friday 8:00 am-4:00 pm during training then 8-5 with an hour lunch or 9-5 without. (Will consider PT)

Send your resume to: accounting@hometechva.com

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