Operations Manager

Amazon • Madison, WI • 2h ago

Description

Job summary

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.

Our Operation's workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer's door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.

Key Responsibilities and Job Elements:

Support, mentor, and motivate your salaried and hourly workforce

Lead large-scope projects with site and regional impact

Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance

Manage safety, quality, productivity, and customer delivery promises

Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives

Lift up to 49 pounds and frequently push, pull, squat, bend, and reach

Stand/walk for up to 12 hours during shifts

Work in an environment where the noise level varies and can be loud

Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)

Continuously climb and descend stairs (applies to sites with stairs)

Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Operations Managers based on location preference and the business' current openings.

Basic Qualifications

3+ years of employee and performance management experience

Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

1+ years of performance metrics, process improvement or lean techniques experience

Experience managing a team of 2+ salaried employees and 70+ indirect employees

Experience scoping, leading, and implementing process improvements through: Lean process, Kaizen, and/or Six Sigma.

Demonstrated problem solving skills and analytical skills

Excellent customer service skills, communication skills and interpersonal skills

Track record of meeting or exceeding department performance goals

A Bachelor's or Master's degree in Engineering, Operations, Supply Chain/Logistics, or a related field.

Experience in: military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WI, Madison - 91,000.00 - 136,500.00 USD annually

Amazon

Go to Apply

Share this job

Similar Jobs

Assoc. Spclst, Supply Chain Management

Merck • Madison, WI • 57min ago

Management & Administrative

Job Description Our Value Chain Management (VCM) organization is seeking a motivated Associate Modelling Analyst to join our team. As an Associate Modelling Analyst, you will support VCM teams across the Small Molecule,...

57min ago

Go to Apply

Branch Manager ($2,500 Sign - On Bonus!)

Republic Finance, LLC • Madison, WI • 1h ago

Management & Administrative

Overview & Responsibilities Republic Finance is known for our outstanding customer service, and we are looking for individuals that are career driven and are interested in making an impact in the communities we serve...

1h ago

Go to Apply

Manager - Business Transformation & Operational Excellence

Cognizant • Madison, WI • 2h ago

Management & Administrative

About the Role We are seeking a high-impact Senior Manager to lead business transformation and operational excellence initiatives for Fortune 500 clients across Retail, Travel, and Hospitality . This role is ideal for a...

2h ago

Go to Apply

: Sr. Sales Manager - Plastic Capital Eq

Nordson Corporation • Madison, WI • 5h ago

Management & Administrative

JOB REQUIREMENTS: The Sr. Sales Manager is responsible for driving profitable revenue growth by leading, developing, and aligning Regional Sales Managers (RSMs) across assigned territories. This role owns the execution o...

5h ago

Go to Apply

Sales Relationship Manager

MEDICA HEALTH PLANS • Madison, WI • 6h ago

Management & Administrative

JOB REQUIREMENTS: Description Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experi...

6h ago

Go to Apply

Partner Marketing Manager

Zoom • Madison, WI • 8h ago

Management & Administrative

What you can expect You will design and scale repeatable marketing programs that drive partners to generate pipeline and revenue. You will build frameworks, incentives, and engagement models that motivate channel partner...

8h ago

Go to Apply

Integrated Marketing Manager

Zoom • Madison, WI • 8h ago

Management & Administrative

What you can expect We're looking for an integrated marketing expert to build and implement demand generation campaigns that drive online Find, Try, Buy motions for Zoom's digital-first product portfolio. About the Team...

8h ago

Go to Apply

Product Marketing Manager

Zoom • Madison, WI • 8h ago

Management & Administrative

What you can expect You'll own the go-to-market strategy for Zoom's Workforce Management, Quality Management, and AI Expert Assist solutions. You'll craft the messaging and enablement tools that empower contact center le...

8h ago

Go to Apply

Logistics Account Coordinator

WM • Madison, WI • 8h ago

Management & Administrative

Job Summary Ensures delivery of excellent customer service through accurate and fast processing of orders. Provides logistics support for domestic and international movement of recycled materials. Communicates and coordi...

8h ago

Go to Apply

Customer Service Associate

Walgreens • Lake Mills, WI • 22h ago

Management & Administrative

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Enga...

22h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)