Front Desk Coordinator

Dowbuilt • Seattle, WA • 2h ago

We're hiring a Front Desk Coordinator to deliver unparalleled customer service to all external visitors, callers, clients, vendors, as well as Dowbuilt employees, ensuring they have a positive, professional and memorable experience. Highly proficient interpersonal skills and the ability to juggle multiple priorities are keys to long term success in this valued position within our Seattle headquarters.

WHAT YOU'LL DO

As a front desk coordinator, you'll be responsible for:

Core Office Coordination Support:

Answer the Dowbuilt main line phone and accurately transfer calls and messages

Greet and direct visitors to the appropriate party

Manage shipping/receiving for Seattle office:

Package and prepare outgoing mail and deliveries

Sign for incoming items and certified mail

Open and distribute all office mail

Ensure all outgoing mail is delivered to USPS and FedEx at the end of each business day

Monitor office supply inventory and place orders weekly, keep supply area organized and stocked

Review and properly code all invoices in a timely manner.

Maintain common office spaces, including the conference rooms, lobby, and kitchens

Manage conference room scheduling; train employees on electronic scheduling as needed

Troubleshoot copier/printer, computer, and basic software issues as needed. Refer large issues to IT department

Provide staff with administrative assistance upon request

Complete special projects at the request of the Business Operations Manager

Facilities Support

Assist Business Operations Manager with facilities management for the Seattle office

Monitor office vendors to ensure they are delivering accurate and high-quality services

Coordinate facility access for subs and vendors

Maintain records of repairs and preventative maintenance activities

Order and track building maintenance supplies

Support emergency preparedness activities and evacuation drills

Maintain compliance with building and safety regulations

WHAT YOU NEED TO SUCCEED

To be successful as a Dowbuilt front desk coordinator, you'll need:

High School Diploma or GED

3 years of office management, administrative, facilities support or similar experience required

Bilingual English/Spanish is preferred

MS Office Suite (Outlook, Excel, Word) experience required

Experience with web-based solutions such as Smartsheet, Egnyte, and Slack

Strong organizational skills and ability to juggle competing deadlines and projects

Excellent problem-solving skills

Ability to establish and maintain effective relationships with management, employees, vendors, and general public

Impeccable attention to detail and ability to follow through in a timely manner

Ability to be an active listener, ask for help and suggest solutions

Motivated, dependable, and trustworthy

Ability to handle sensitive and confidential information

Ability to manage stress and maintain composure in challenging situations

US work authorization

WHAT WE OFFER

We are a fun, easygoing bunch of professionals who take a lot of pride in the work we do. We acknowledge the contributions and talents of our team members by providing benefits that support you at work and in life:

Competitive pay commensurate with skills and experience

100% paid Medical, Dental, Vision, short-term disability and $50k in basic life insurance for full-time employees - 1st of the month following DOH

35% Medical and 30% Dental + Vision coverage for eligible dependents

401(k) retirement savings plan with 3% employer safe harbor contribution

8 paid holidays each year, no waiting period

Paid Time-Off (PTO) - 0.046 hours per 1 hour worked (approx. 12 days for full-time employees) with an increase to this accrual each January with years of service up to max of 176 hours/22 days annually

Annual tool stipend and tool loan policy

Education/Tuition Reimbursement program

Opportunities to build for Dowbuilt in other regions, if desired

The base pay range for this position is $24.00- $28.00 per hour. Actual compensation within this range will be determined based on factors including, but not limited to, relevant experience, skills, education, certifications, geographic location, and internal equity.

New hires typically start below the midpoint of the range, with the opportunity for growth and advancement over time.

WHO WE ARE

Dowbuilt is a construction company founded in 1980, and today our talented teams can be found from coast to coast. We excel at cutting-edge, innovative, never-been-done-before residential projects and home service-all of which require precision and impeccable attention to detail. We work with top architects, and our builds are regularly featured in publications such as Architectural Digest, Architectural Record, and Dwell.

The Dowbuilt culture is one of care-care for our employees, clients, and the talented craftspeople we partner with-resulting in care for the incredible designs we bring to life.

HOW YOU'LL MAKE AN IMPACT

We're committed to investing in our team members' ongoing professional development, and as a leader with Dowbuilt, you play a big part in ensuring that your team has equal opportunity to play to their strengths, fill gaps in knowledge and grow professionally.

Effective career development requires two-way, open communication between employee and manager. This means expectation setting happens on both sides, along with support, mentorship, and goal setting at regular intervals. Find out how you can take your own career to the next level and inspire the next generation of talent with Dowbuilt.

Dowbuilt is an equal opportunity employer that values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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