ADC Donor Greeter

Goodwill of the Finger Lakes • Rochester, NY • 8h ago

458 Pen-Valley ADC - 745 Panorama Trail, Rochester, NY, US

Salary: $18.50 Hourly

Do you enjoy meeting new people, staying active throughout the day, and making a positive impact in your community? Join Goodwill of the Finger Lakes , where our mission is elevating people, community, and planet for a good today and a better tomorrow . As an ADC Donor Greeter , you'll serve as the first point of contact for donors while helping process donated goods that support our mission. From welcoming donors and accepting donations to preparing merchandise for resale, your work directly helps create opportunities and strengthen communities across our region.

What You'll Do

As an ADC Donor Greeter, you'll help ensure donations are received, processed, and prepared for their next purpose while delivering an outstanding donor experience.

Donation Acceptance & Processing

Welcome and assist donors with unloading and bringing donations into the donation center

Accurately record donations using established tracking and reporting procedures

Sort donated goods into appropriate containers and categories for processing and transportation

Properly label carts, containers, and equipment used in donation handling

Sort, test, clean, and prepare donated merchandise for quality review and resale

Assist with loading and unloading merchandise, donations, and equipment as needed

Follow all safety procedures when handling donations, merchandise, and equipment

Customer & Donor Service

Greet donors and customers with a friendly and enthusiastic attitude

Create a welcoming experience that encourages continued community support

Assist donors with questions and provide information about Goodwill's mission and services

Address concerns professionally and respectfully while following organizational policies

Serve as a positive ambassador for Goodwill of the Finger Lakes in every interaction

Operational Support

Maintain clean, safe, and organized donation and work areas

Assist with housekeeping and facility upkeep, including interior and exterior spaces

Support teammates and contribute to a positive workplace culture

Participate in cross-training opportunities and perform additional duties as assigned

Customer Service Expectations

As an ADC Donor Greeter, you are often the first Goodwill team member a donor meets. We are looking for individuals who:

Enjoy working with people and building positive relationships

Demonstrate professionalism, courtesy, and respect in every interaction

Understand the important role donors play in supporting Goodwill's mission

Take pride in providing exceptional service and creating a welcoming environment

Represent Goodwill positively in the communities we serve

What We're Looking For

High school diploma or GED preferred

Previous retail, customer service, warehouse, donation center, or processing experience preferred, but not required

Strong communication and interpersonal skills

Basic math and recordkeeping skills

Ability to work independently and as part of a team

Commitment to safety, organization, and quality standards

Positive attitude and willingness to learn new skills

Ability to adapt to a variety of responsibilities throughout the day

Work Schedule & Availability

Must have open and flexible availability

Willingness to work evenings, weekends, and holidays is required

Schedule may vary based on operational needs

Work Environment

This role combines donation receiving, merchandise processing, and occasional retail responsibilities. Team members regularly interact with donors and customers and may work both indoors and outdoors when accepting donations. Work may also occur in donation processing areas with a warehouse-like environment. Some tasks may be performed independently while maintaining communication with supervisors and team members.

Physical Requirements

Standing and walking for extended periods throughout the shift

Frequent lifting, carrying, pushing, and pulling of donated items and equipment

Regular bending, reaching, crouching, kneeling, and other physical movements associated with donation handling and merchandise processing

Ability to safely move merchandise and donations of varying sizes and weights

Frequent indoor and outdoor work in varying weather conditions

Ability to load, unload, sort, test, and clean donated items safely and efficiently

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Why Work at Goodwill of the Finger Lakes?

When you work at Goodwill, you're doing more than stocking shelves - you're helping to create opportunity in our community. We value teamwork, respect, and growth, and we are committed to living our BLUE values every day.

At Goodwill, your work matters. Every item you process, every customer you help, and every shift you work supports our mission of elevating people, community, and planet for a good today and a better tomorrow. If you're looking for meaningful work in a supportive, values-driven environment, you'll find it here.

Goodwill of the Finger Lakes is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

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